Pivot Point Salon/Spa Business 103.1-8

1-2

100

Pareto’s principle is called the

80/20 rule

200

Leslie wants to identify a short-term goal. Which of the following time periods should she consider for completing that goal?

1 year

300

Paid holidays, bonuses and insurance are all examples of:

job benefits

400

If you don't waste time or salon/spa resources, you are demonstrating your work ethic has a quality of:

efficiency

500

Showing up on time and ready to work is the work principle

Dependability

3-4

100

According to industry experts, how often does the average loyal client visit a salon/spa?

every 6 weeks

200

Industry statistics indicate that satisfied clients will usually refer how many new clients?

3

300

What concepts creates a harmonious and predictable environment? 

Synergy

400

Which of the following terms refers to all money owed?

liabilities

500

Selling additional services to clients beyond what they originally scheduled for a visit is called:

upselling

5-6

100

Net worth is calculated by subtracting liabilities from

Assets

200

A sole proprietorship is a business owned by

One person

300

What is the form called that verifies an employee's identity and authorization to work in the U.S.?

I-9

400

Procedures in the salon/spa that ensure all products are accounted for is known as:

inventory control

500

A tip for an employee answering the telephone is to answer within how many rings?

2 rings

7-8

100

Which generation is born entirely in the internet era?

iGeneration

200

When organizing stock for a retail display, group products by brand or:

category

300

Services regulated by a cosmetology board or local laws are considered

in-scope

400

Surgery to improve the signs of aging in the face, also called a facelift, is:

rhytidectomy

500

Conjunctivitis is also known as:

pink eye

1-8

100

Which of the following generations was born between 1980 and 2000 and is especially brand-loyal?

Millennials 

200

Which client type requires accurate information regarding ingredients and product application?

Analytical client

300

True/False:
Out-of-scope services refer to procedures identified by medical law as the practice of medicine and can be performed without supervision.

False

400

Esthetics, as a separate profession in the U.S., did not evolve until the late:

1970s

500

True/False:Dermal fillers come in permanent and semi-permanent forms.

True