Prosper & Loans
This type of personal loan offered by Prosper does not require collateral.
What is an unsecured personal loan?
A borrower's loan is 50 days past due. What stage of delinquency is the account in?
What is Early-stage collections
This system is Prosper's primary collections management system.
What is Spectrum?
This option allows a borrower to temporarily postpone their loan payments.
What is an extension?
A borrower disputing a late fee and claiming unfair treatment should be logged as this.
What is a complaint?
The interest rate on a Prosper personal loan does this throughout the loan term.
What is remain fixed (or remain constant)?
The most important information to document on a collections call includes these three things.
What are the reason for delinquency, payment commitment, and next steps?
This app in Okta provides access to tools for managing borrower account information.
What is the Support app?
This option allows a borrower to resolve their debt for less than the full amount owed.
What is a settlement?
If a borrower mentions they are represented by an attorney, you should immediately do this.
What is cease collection efforts and forward the account to the appropriate team (e.g., legal or compliance)?
This internal knowledge base provides agents with articles, guides, and resources.
What is OneSource?
Before discussing account details, this is the first step in any collections call.
What is verifying the borrower's identity?
This system is used for customer support and communication, including managing inquiries and logging interactions.
What is Zendesk?
The first step in assisting a borrower facing job loss and requesting hardship assistance.
What is probing for income information (to assess eligibility)?
This action, involving sending account details to a personal email, violates Prosper's privacy policy.
What is sending account details to your personal email (or any unauthorized location)?
This annual rate represents the total cost of borrowing, including interest and fees, expressed as a yearly percentage.
What is the Annual Percentage Rate (APR)?
This type of listening involves truly understanding the borrower's situation, not just waiting to speak.
What is active listening?
This code is used in LiveVox when a borrower promises to make a payment.
What is PTP (Promise to Pay)?
Settlement amounts are determined by these, which are based on account status and other factors.
What are approved settlement guidelines?
This type of question is most effective for understanding a borrower's financial situation (e.g., "Could you help me understand...?").
What is an open-ended question?
A borrower's monthly payment on a fixed-rate personal loan includes these two components.
What are principal and interest?
The four steps of a collections call.
What is verify identity, explain delinquency, probe for information, and negotiate a solution?
To document a payment arrangement in Spectrum, you should create this type of entry and set up a reminder.
What is a Comment?
When adding a bank account, these 6 pieces of information are needed.
What is
Routing Number
Account Number
Bank Name
Account Holder Name
Bank Account Type
Ownership Type
When updating bank account information, you should never do this; instead, you should always add a new account.
What is update or modify existing bank account information?