IHFF 1
IHFF cases are submitted electronically and completed using what processes (think how does the client complete the apps)?
TUI or AboutMe
What banner appears at the top of the UI for all IHFF cases?
FULFILLMENT CASE
If only AOA reqs remain, who should be contacted?
The BGA
What document must the BGA submit prior to issue that dictates everything about the file including the face amount, years to pay, etc.?
The proposal
Please confirm the dates and details of traffic violations.
Non-AOA
How many phone call attempts are required before the call process concludes?
3
Based on the new IHFF process, how do we notify BGAs that we made a callout attempt?
By using the IHFF email template and sending to the BGA
If a Special Authorization Form is outstanding, what should you do?
Call the client to obtain
What rider is only available for GUL products?
Chronic Illness Rider
eDelivery sign log - does the agent provide? If eDelivery was not used, what should you do in Genius?
No, this is non-AOA and should auto-generate once eDelivery is completed. If eDel tool was not used, update comm. chapter to print/mail
If an APS is outstanding and was ordered by PL, should you set a close date? If so, what is the time frame?
No, do not set a close date
If we ordered the exam and the vendor is still attempting to schedule, do we set a close date? If so, what is the timeframe?
No, do not set a close date
When making outbound calls, who should you always ask for?
The PI
If "Premium Verification" is outstanding, what do we ask the BGA for?
A proposal matching approval
Please provide the amount of life insurance coverage applied for or in-force on the applicant's spouse. If total applied/in-force coverage is less than $750,000, please provide explanation. What is spouse's income?
AOA
What waiting period between phone call attempts was eliminated in the updated process?
3-day wait
If the exam has been closed out, do you set a close date? If so, what is the time frame?
Set a 2 week close date
What 2 vendors complete TUIs?
ExamOne and TMA
If the BGA complains that the premium is wrong, what 2 things should you check?
1. Ensure that the PV chapter has been updated correctly.
2. Confirm what the amount to pay shows on the proposal. Remember, the amount that the BGA lists is what dictates this number.
Please clarify the purpose of coverage. Is this Buy Sell or Key man?
AOA
For most IHFF cases, follow-ups generate on what schedule?
Every 5 calendar days
The file is license-closed, PI already completed interview but notes from L&C say not to reopen the case. What can we do?
We can reuse all docs except the part 1 and any agent-required solicitation forms - these would need to be newly signed/dated. Work with sup/senior on options to have this done.
If PI is not available, what should you do?
Ask them to call the toll-free number and provide hours of operation
Which state has a special letter sent to the PI?
WV
Please advise why the non-working spouse is applying for $250k of life coverage, whlie the working spouse only has $100k inforce?
AOA (financial justification)