Trades
Death Benefits
World Class Service
Interest Rates
Potpourri
100
The maximum allowable number of transfers allowed on a contract per calandar year.
What is 25.
100
All annuitants must be this age or younger to purchase the Stepped-Up Death Benefit rider on Pacific Choice.
What is 75.
100

If An agent asks to speak to another CSR who’s helped them in the past, how should you handle this?

What is inform that PL is an inbound call center and ask what questions they have because you can answer them.

100

Per the client’s contract, they are guaranteed to earn a minimum of 3% on their DCA Plus fund. How long is this guaranteed for?

What is for the length of the contract.

100

What is the difference between statement delivery on Variable contracts and Fixed Contracts.

Fixed Annuities send out statements annually based on the contract anniversary vs. quarterly for variable.

200
These funds are excluded from the 7 day trade limit.
What are the Money Market subaccuont and fixed funds (GIO's and Fixed)
200

The client pays this charge on an annuity to cover the company’s risk that an annuitant may live longer than we predict.  

M&E.

200
if an agent wants your extension so they can call you in the future, how do we in customer service handle?
What is to explain you do not have an extension and any CSR would be happy to assist them in the future.
200
What is your response to an agent who calls in to confirm that our interest rate for our fixed fund is 4%.
What is to ask for the contract number to confirm subaccount availability. If they cannot provide specific information, you can ask for the product name and provide general details (last resort).
200

True or False. A IRA contract owner can actively contribute to their contract until age 80.

False, contributions are no longer acceptable once the owner reaches at 70 due to the RMD requirements.

300
When would a trade be processed if a phone trade was received before 1:00pm PT and the confirmation was provided at 1:03 PM PT.
What is the next business day since the confirm was provided after marketclose.
300
On the Pacific Innovations Select, the Premier Death Benefit was no longer offered as of this date.
When is May 1, 2003.
300
If a caller would like to speak to Lorene Gordon, how do we handle?
What is to inquire what the issue is about offering to help resolve the inquiry and escalate if necessary.
300
What is MVA? When does it apply to GIO's?
What is Market Value Adjustment. Can be applied if GIO is earning more than 3%.
300
The annual contract fee for Pacific Portfolios is waived if the contract value is greater than this dollar amount on the contract anniversary.
What is $50,000
400
True or False: Transfers as a result of a DCA, Rebalancing or Earnings Sweep are excluded from the maximum allowable number of transfers each contract year
What is true.
400

How is the Pacific One standard death benefit(issued before 5/1/2006) adjusted for withdrawals?

The death benefit is reduced  dollar for dollar by the amount withdrawn.

400
If a client calls regarding their contract VP64335998, how would a CSR help them with this contract?
What is to explain that they reached the annuities department and this is a universal life policy. Provide the correct phone number to call in the future and transfer to that department.
400
A client puts money into the Pacific Portfolios 6 year GIO. What is the interest rate and how long is its guarantee period?
What is dependent on current rate. Minimum of 3% guaranteed for 6 years.
400

What withdrawal amount would you enter in the IWDL screen for the following situation: $5,000 net w/d, 10% federal and 5% of gain for state (CO) w/h, ACV $100,200, Post-Tefra $98,655, Pre-Tefra $0.00.

W/D amount of $5,231.75 (federal $154.50 and state $77.25)

500
How would the following situation be handled? An owner is invested in the PO-C and has a GPA5 Rider. They want to transfer $5,000 into Money Market.
What is to explain that the MM is not an available option with the GPA5. As a result, the rider will terminate.
500
On most legacy products, these events trigger a payout.
What is the death of the first owner or the death of the last annuitant.
500
If an agent needs some help completing a death claim packet and is not the agent of record on the contract or the D/R, how would you assist?
What is to offer to conference in D/R and if that is not possible, help the agent with the packet without providing contract specific information.
500
You look up the interest rate on the Pacific Choice DCA Plus 6 month fund. You see that the rate is 1%, and the Equivalent Annual Rate is 0.58%. Explain this difference
What is equivalent rate reflects the amount of interest that will be transferred to the variable investment options over the DCA term divided by the amount originally invested in DCA Plus.
500
Describe how the free amount is affected on Pacific Value if a sub-pay is added after the initial payment is out of CDSC.
What is the free amount is calculated as 10% of premiums in the CDSC period plus 100% of payments out of CDSC.
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