Authentication
If a customer comes in VCC - Authenticated with OTP, what is their level of authentication?
Low risk
TRUE OR FALSE: For an unsecured personal loan, the minimum amount a customer can borrow is $5,000.
FALSE - it is $2,000.
TRUE OR FALSE - A ULOC PAD can be setup at either: 1% of the outstanding balance , 3% of the outstanding balance or Interest only.
TRUE - The accountholder(s) can request to pay:
Which credit cards include access to airport lounges?
TD Aeroplan Visa Infinite Privilege Card
TD First Class Travel Visa Infinite Card
Which ear did Vincent Van Gogh cut off?
Left ear
What did the customer have to provide if they come authenticated through the IVR by VDC - Authenticated (or Valid Debit Card Authenticated)?
Phonecode & Access card
A customer calls and tells you they want to purchase a vehicle. How old can the vehicle be for it to be used as a security, and apply for a car loan?
5 years
Which screen can we use to set up a FRAO on HOST?
CPA FCRL
TRUE OR FALSE - A customer needs to wait 6 month from account opening before applying to increase their credit card limit?
FALSE - They have to wait 3 months
What color is the first belt that a karate student receives?
White
If there are MCOM's referencing to authenticate 'CTI Only' or 'Verbal Password', what are the acceptable forms of authentication?
Voiceprint, One-Time Passcode, Phone Code, Mobile Authenticated
TRUE OR FALSE - If a customer makes a lump sum payment, their regular loan payment will automatically reduce to match his original amortization.
FALSE - The payment remains the same. However the payment can be reduced if the customer requests it.
P+1.99%
How long does a customer have to wait to be eligible to the current offers if they recently activated or closed a credit card?
12 months
Which country has the most pyramids in the world?
Sudan
TRUE OR FALSE: If a call is disconnected and a customer was high risk authenticated, we can call them back on a different phone number than the one they dialed from if they requested it during the call.
TRUE
A customer wants to consolidate their credit card debt by applying to a loan. If they get approved, what could happen to their credit card (HINT: there are 3 possible outcomes)?
The credit card can remain open, it could be closed or the limit could be reduced.
Which HOST screen shows us the yearly funds "tranches" release for a Student Line of Credit?
CPA MENUC
Which credit cards include a Travel Medical Insurance?
TD First Class Travel Visa Infinite Card
TD Cash Back Visa Infinite Card
TD Aeroplan Visa Infinite Card
TD Aeroplan VIP Card
What is the only sport that has been played on the moon?
Golf