FALSE!!!
At placement, you accidentally break something. What should you do?
- Communicate with your supervisor.
- Apologize.
- Be more careful in the future.
- Move on. No use crying over spilled milk!
ITYLIBIXFLE
1. Define the _________
2. brainstorm solutions
3. Pick a solution
4. Test the solution
5. Reveiw the solution
Define the problem
When working with food you should wear ____ on your hands.
Gloves
Making mistakes is a part of the learning process
TRUE
You are running late to arrive at placement on time. What should you do?
- Call the placement and let them know when to expect you.
- Apologize
- Leave earlier in the future.
NOIACTINUCOMM
COMMUNICATION
Problem solving steps:
1. Define the problem
2. brainstorm solutions
3. Pick a _________
4. Test the solution
5. Reveiw the solution
Pick a solution
Active listening involves our ears and our ____
eyes
Non verbal communication is paying attention to other people's body language (are they slouching over? Are their arms crossed? etc.)
TRUE!
A customer is angry and wants you to solve their problem. You don't understand what the customer's problem is.
Get your manager or supervisor.
NOCDIFNCEE
CONFIDENCE
Problem solving steps:
1. Define the problem
2. brainstorm solutions
3. Pick a solution
4. Test the solution
5. ______ the solution
Reveiw the solution
A missing kid in summer camps is a code...
YELLOW
Compromise is not an effective problem solving method
FALSE
- Stay home
- Communicate as soon as you can with your supervisor/manager.
PORBLME VINGSOL
PROBLEM SOLVING
A useful tip for time management is considering "Needs vs _____"
Wants
A first aid situation in summer camps is a code..
RED
Good hygiene is an important part of any job/volunteer placement
TRUE!
You receive feedback and you are feeling emotional. What should you do?
Take a private moment, breathe, do what you need to do to feel better, and move on.
If you are unable to move on independently, ask for help from day program staff.
AKET NIAITIVE
TAKE INIATIVE
Volunteers in camps should keep an eye on all the ____ to ensure campers don't run away.
Exits
When cutting with a knife, you should always tuck your thumb in, and point the tip of the knife _____
Down