Regional Plans
What plan is only available in Florida?
Solstice Plus Plan One
Name 3 plans whose prices follow a SFS.
American Dental Plan, AON Dental Solutions Plan, Dominion National, Liberty Dental Plan of America, Patriot Plan, Sele-dent, :DP Smart Health, Affordable Family Health Services, Avia Dental Plan, Careington Care 500 Series, Careington POS, Delta Dental Patient Direct, Dental Care Advantage, Patriot Plan Plus, Solstice Plus Plan Complete, Solstice Plus Plan One, Uni-Care 100 &200
What is the difference between ACTUAL and Vary by Dentist?
Actual means the plan follows a Set Fee Schedule and Vary means prices vary by region zip code and dentist.
What plans we DO NOT mail membership cards?
Avia
CVS iSave
How would you assist a member that bought the wrong plan via E-check?
Advise them that we will refund the plan they bought by mistake and offer to help them buy a new plan over the phone using a new payment method.
What plans are available in Washington?
PNA by Cigna
CignaPlus Savings
Careignton 500 Series ( Flankersite)
Does the Aetna Network provide discounts on Invisalign?
** Double points: Which off the Nationwide Network does?
No.
Cigna does
What are "Lab Fees" in regards to dental work?
It's the fee that can be charged when a member needs something cosmetic made such as dentures or crowns.
How many parts are there to a root canal?
**Double points: What are the most common ADA codes for those procedures?
There are 3 parts to a root canal
D3330, D2950 and D2750
When can you NOT do a switch?
**Double points: What is the proper procedure for a member in these situations?
What plans are available in the state of California?
Aetna Vital Dental Savings, Aetna Vital Dental Savings Plus RX, iDental discount by United Concordia.
Name all of our Standalone plans.
:DP Health Now, VSP, Coast to Coast
Name the plans that we cannot EMAIL a fee schedule for.
**Double points: Name which plans we cannot FAX a fee schedule for.
Aetna and Humana
We cannot FAX Aetna, Humana or Cigna
What type of Provider can preform Implants?
A Periodontist o Prosthodontist
When do paper checks get sent out?
If the member is deceased
What states accept the Solstice Plus Plan Complete?
Georgia, New Jersey, New York and Tennessee
Which plan does not charge the processing fee?
**Double Points: What is the processing fee used for and how much is it?
Maryland
The processing fee is used for website maintenance and sending out materials to members at no extra charge.
What does UCR stand for?
Usual Customary Rate
Name 3 differences between a Dental Savings plan and Insurance
-No waiting periods
-No limitations/maximums
-Covers almost all dental procedures
-More cost effective than insurance
How do you switch a monthly plan?
You don't, you cancl and repurchase a new plan
List 3 of the states our Dominion is available in.
**Double Points: List ALL the states that accept this plan.
Washington DC, Delaware, Virginia, Pennsylvania, New Jersey , Ohio , Maryland and Massachussets
Name all of the Careington plans offered on our Flanker site.
Careington Care 500
Careington Care 500 Plus
Careington POS
What is "Out of SFS"?
It means the ADA codes doesn't have a set price and the member may get a percentage off instead.
When would you quote a percentage off a fee vs following the FS?
If they are being seen by a specialist and the plan offers a set percentage off.
How long does it take for refunds to return to members?
7-10 Business Days