Self-Pay
DTE
BH
EAP
All Plan Types
100
What is another name for self-pay plans?
Direct-to-Consumer
100
What does DTE stand for?
Direct-to-Employer
100
What is the minimum amount of time required in order to complete a session summary note for a BH session (async messaging and LVS)?
16 minutes.
100
What does EAP stand for?
Employee Assistance Program
100
What customer support email address do my clients with an EAP or BH plan use to ask questions?
partners-support@talkspace.com
200
Can clients with messaging only plans do live sessions?
Yes, clients can purchase live sessions ala carte.
200
Do clients need to start a messaging session for a DTE plan?
No.
200
How do I refer a BH client to psychiatry?
Actions, send eligibility questionnaire
200
If a client wants more EAP sessions, where would you refer them?
To their employer
200
What plan type does not require 7 days of clinical engagement in order to complete an async progress note?
EAP
300
If you see the letter "v" in the plan name, what does the "v" stand for?
Version.
300
When do you complete an async messaging progress note for a DTE plan?
After 7 days of clinical engagement.
300
How many LVS can be billed per day for BH plans?
1
300
When are EAP async messaging sessions completed?
After 7 days.
300
What type of plan is this:
Expedia 6 Month Unlimited Messaging with 1 Monthly Live Session Voucher
DTE
400
What is included in a maintenance plan?
One day of async messaging per week.
400
On what date will this client receive their monthly LVS credit?
The 2nd of each month.
400
After how many days of inactivity are BH rooms no longer visible on the default dashboard view?
30 days
400
What is the main difference in the way EAP async messaging documentation is submitted as compared to other plan types?
EAP async documentation is submitted after 7 days, regardless of how much clinical engagement occurred.
400
If you see the words "LiveTalk, Premium, or Plus" in a plan name, what type of plan is it?
Self-pay
500
Which messaging only plans come with a free 10-minute intro session?
Plan types of clients who reside in the states that require a video session as the first session.
Arkansas, Idaho, Louisiana, or Montana
500
What is the most common time frame of a DTE plan?
3 months or 6 months
500
Which part of a BH session summary note cannot be edited after the note is submitted?
CPT Codes and session date(s) cannot be changed after submission.
500
What is another name for an EAP plan?
Managed Care plan or Business-to-Business (B2B) plan.
500
Which plan type ALWAYS includes a 10-min intro session?
DTE