PF Knowledge
In what year did Taymax open it's first club?
2009
When should you partner with your HRBP?
Any time that you have an employee concern
Name three methods that can be utilized to enroll a member in a training class.
The PF Mobile App, Ignite Event Scheduling, and the Planet Fitness Website.
This is the term we use to describe a customer who is so overwhelmed and floored by the service they've received, that they can't stop talking about it. It's what we want our members to be!
Raving Fans
How long should the walk around cart be stopped for?
20 Minutes
Where was Planet Fitness founded?
Dover, NH
What two items must be uploaded into teams at the end of an MSRs two week training?
New Hire Experience for Club Leaders and New Hire Experience for team members
What percentage of classes should your trainer be seeing on a weekly basis?
1% of total member count
What is the 10/5 Rule?
Acknowledge the member at 10 feet, greet them at 5 feet.
How many pumps of Lucasol are needed to refill our tanning bottles?
3
What are the two most talked about employers that Ernie worked for prior to joining Planet Fitness?
Costco and Anytime Fitness
(Blank) alone is not an acceptable means of notifying an absence. Fill in the blank.
Texting
What is the survey question received by a member when submitting an NPS rating?
How likely are you to recommend Planet Fitness to a family or friend?
When submitting an accident/incident report, the report must be sent to who?
Global Communications, Area Leader, RVP, and HRBP
8
What policy number is Code of Conduct in the Employee Handbook?
2.1
What steps do the trainers take within Ignite to close out each PE@PF session?
1. Locate the classes in "Events".
2. Select attendance for the participant.
4. Change the status from pending to complete.
List the two questions that we ask the member during the lobby portion of the Club Tour?
1. When do you plan to work out?
2. Do you currently have a workout routine? OR What type of exercise do you enjoy?
True or False. Rate presentations must be printed and should always list the total amount of the enrollment fee + the prorate.
False: Rate presentations must be printed but should list the enrollment fee only.
In what year did Lisa begin working for Planet Fitness?
2011
What does S.T.A.R stand for in our Competency Based Interview Guide?
1.Situation
2. Task
3. Action
4. Result
The goal of the New Member Orientation session is to provide useful information about our equipment, programming, and (Blank). Fill in the blank.
Technology
When conducting an info call, how many points must the team member get to receive a 100% info call grade?
24
Which report is used to track your service usage in club? (Tanning, Hydro, Massage Chair, etc.)
MTD Production Report