Show Me The Money
What does RPC stand for?
What is Right Party Contact
How long does the agent have to reach the merchant for their follow up?
What is 24 hours/day of follow up note
When submitting a settlement for approval to management, what legal checklist do you add?
What is "Negotiations in Progress"
What type of address can you NOT request a Site Survey for?
What is Residential
Does this CID: 17885771 need a restart and what is the contract payment amount?
What is Yes, $3,436.00
How many days of no contact should you call landlord/nearest relative?
What is 7 days
What does FPA stand for?
What is Forward Purchase Agreement
What queue do you send accounts for a bank change form?
What is Cash Management
For this CID: 12643981, what date was the last payment we received?
What is 07/11/2024
This merchant CID: 20084371 calls in and states they cannot afford their payments. What payment assistance option would you tell them they are eligible for?
What is Mat Mod
You must do this before taking a card payment in NICE
What is MASK
If a live message was left on the 1st attempt, do you leave another one on the 3rd attempt?
What is NO
How much is the bank change fee?
What is $15
This merchant CID: 13079521 calls in and wants to make a $10k card payment. What do you do next?
Verbal answer - We cannot take a card payment on an account that has a Complaint filed without an approved payment plan
Before requesting a default letter what must be completed
What is Pacer Search
Do you leave voicemails on 3rd attempts?
What is YES
We CANNOT take this credit card in Payroc
What is AMEX
What does MPF stand for?
What is Missed Payment Factor
What is the last name of the Authorized Party for this account CID: 13079521
What is Frye
In what order should queues be worked?
Do you assign accounts to agents or hold accounts for yourself in the "No Pay Queue"
What does CUV stand for?
What is Collections Unified View
What is the Complaint balance without interest on this CID: 12643981
What is $62,525.00
What does BCF stand for?
Bank Change Form
What is the correct chain of command for Supervisor Escalations?
What is Tam, your TM, any other TM, RJ, Thomas