Systems
People
Miscellaneous
JH Environment
CIF Inquiry
100
Where Core Data (customer) is stored?
What is Jack Henry SilverLake?
100
The only person on the Board of Directors and the Executive Management team.
Who is Paul Perrault?
100
What inquiry "feature" can you use to easily find a CIF (or an account) record?
What is Memorized?
100
Who enters and updates "runner" information in the Work With Persons file in Vertex?
What is the teller team?
100
What does A/A mean in the Account Table?
What is that the account has an Alternate Address?
200
The name of the Jack Henry online banking system?
What is NetTeller?
200
Your BSA Officer.
Who is Janice Costa?
200
This is the contents of the 2nd drawer of the MICR printer.
What is blank paper to print over-the-counter checks, HELOC checks, or deposit tickets?
200
How many times can you UPLOAD a new account on the day it is created?
What is "as many times as you want"?
200
Marketing Info, User Defined Field Inq, Related Customer, Profitability among others.
What are page (dark side) functions that we do not use?
300
Where documents (like statements, trust documents, (signed) signature cards, etc.) are stored.
What is Synergy?
300
Your CRA Officer.
Who is Wes Blair (BRKL) or Manny Barrows (Bank RI)?
300
The new version of SilverLake coming in Q1/Q2 2015.
What is Xperience?
300
You would do this in StreamLine whenever you needed to print new signature cards for an existing account?
What is RECALL?
300
What else do you need in addition to an account number when looking for a CIF record?
What is the account type?
400
This is the OFAC system.
What is Yellow Hammer?
400
Diane Goyette
Who is the Retail Operations Manager?
400
This is the term that means an item (either debit or credit) has not hit your account yet but will during overnight processing.
What is Memo Post?
400
Jack Henry refers to this as the "tattle-tale" function.
What is Maintenance?
400
These dark side functions are where to go to see IDs for a customer.
What is CIF Inquiry->Customer Profile->Multi IDs?
500
This is the system you use to create HELOCs or OD LOCs. In addition, your mortgage originator uses this to enter mortgages referred by you.
What is Origenate?
500
It's what you do if you have a question about account opening or performing maintenance.
What is call the Retail Help Desk first and then verifications? Do not call another branch.
500
These "Charting the Course" values: Leadership, Teamwork, Adaptability and Accountability are better known as...
What is The Core Four?
500
The two things that StreamLine does.
What is open new accounts and recall existing accounts (for documentation purposes only)?
500
When viewing a customer's CIF record, how do you know that the customer is the PRIMARY for an account listed in their account table?
What is the RELATIONSHIP column is blank?
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