Platforms
The platform used as our Ticketing System.
Zendesk
The # of days from purchase an unused digital product can be refunded.
30 days
This person is your Go-To.
James
The vendor through which all Gallup Store payments are processed.
Salesforce
This person will lead your phone training.
Becky
The day on which Team meetings are held.
Wednesday
The main payment option available for making digital purchases at the Gallup Store site.
Credit/Debit Card
This is sent to the team each morning via email and includes assignments for the day and the previous day's stats, among other announcements.
The Huddle
The platform from which we can access a PDF invoice and send to a customer upon request.
Salesforce
The minimum # of CSfS (Student) codes that must be purchased to receive the educator discount.
10
There are the only 2 full days in the year that CST is closed.
Christmas and New Years
The platform that serves as a resource for information relevant to resolving tickets.
Confluence
The subject line of the email that is sent to advise that a final step needs to be completed in order to access an unfulfilled digital purchase.
Action Required
The timeframe during which CST offers live phone support.
7 am - 7pm Central.