Responsibilities
Investing in our Team Members
Building to last
Serving from the Heart
Embracing Innovation
Our Core Values
Greeting residents every time I see them, proactively pouring water and coffee. Table touching asking them how their food was and if I can get them anything else anticipating their needs.
I am proactive in my service approach and focus on anticipating the needs and desires of our residents.
#3
Putting you at the heart of everything we do.
To enrich the quality of life by inspiring greater well being in every individual.
Our Motto
Our Mission
Investing in our team members.
Building to last. Embracing innovation.
Serving from the heart.
Core Values
Sally - "can you please help me lift BOB into his chair?"
Sally - "yoooo! can I get some help over here!"
I understand the importance of proper communication. The words I use in all forms of communication, written, verbal and nonverbal, are aligned with our image.
# 15
Warm and Sincere Welcome
Fulfillment and Anticipation of Resident and Guest Desires
Good Day Wishes
Our Service Approach
By addressing potential residents' concerns directly, helping them overcome fears or obstacles that may prevent them from moving in, I provide personalized solutions and clear answers to their questions, ensuring a positive experience and successful outcomes for everyone involved!
I take ownership of service excellence and offer solutions to achieve positive results for our residents, guests, and team members.
# 4
Safe Memorable Considerate Competent
Our Fundamental Five
A long standing resident continually makes a joke that her "lobster tail and steak are to done." One day you surprise this resident with a lobster tail and a slow Gin (virgin) Fizz. Giving her an amazing experience.
I build lifetime relationships with our residents by creating memorable experiences.
# 2
I complete all my Relias training on time because the knowledge and skills from it are essential!
I am committed to my ongoing development. Knowledge and skills are essential in creating a great experience for our residents.
# 17
While caregiving you are helping with a shower and the resident tells you that her shower head has been dripping and its splashed drops of water on the ground, you radio to the front desk to report the problem and promptly put in a work order.
I understand that safety and security is everyone’s responsibility and I ensure that concerns are promptly reported and addressed.
# 8
A resident asks a Life Enrichment staff member to help them with 3 different tasks, after completing their initial assessment. The LE staff member gladly helps with all 3 things improving their living experience and asks if there is anything the new resident needs.
I never say “no” to an opportunity to serve our residents and to improve their living experience.
# 7
As part of housekeeping, I ensure that residents' preferences for towels and washcloths are always prioritized. Whether it's the type, number, or how they are arranged, I personalize these details to make sure their needs and comfort come first!
I place our residents at the center of everything I do, personalizing my services to meet their preferences.
# 1
A resident walks by the front desk and a staff member notices they had an accident. The staff member gets up right away and walks the resident to their room respecting their dignity while assuring them that everything will be fine.
I am always considerate and treat residents, guests, and team members with dignity and respect.
# 5
A resident goes to the hospital, you want to send them a get well card but are respectful of their time. You ask your manager if this would be acceptable.
I am respectful of our residents’ personal time and privacy. I understand the importance of confidentiality within our community, directing inquiries to management.
# 14
While delivering a resident's mail or package you see dirty dishes and trash outside a resident room, you pick them up maintaining a pleasant environment.
I am responsible for always providing a clean, well maintained and pleasant environment for our residents, guests and team members.
# 9
The server pulls their hair back and wears their name tag for every shift taking the pressure off of residents to recall our names. I wear proper foot wear to ensure my safety and protect myself.
I follow our appearance and grooming standards to create a positive impression and to support our image.
# 10
Working with prospective residents, I ensure phone calls are returned promptly and their questions are answered thoroughly. I stay calm and professional, even in challenging or heated situations, demonstrating my dedication to their needs. I take pride in following through on commitments with efficiency and accuracy, building trust and confidence in our services.
I am prompt and responsive. I complete my commitments with competence, showing my professionalism and dedication.
# 11
* I love working at Westpark! This place has given me the experience to touch the lives of so many. My team and my residents make this a truly wonderful place to work and grow.*
I enjoy what I do. I have a warm caring and positive attitude that makes our communities great places to live and work.
# 6
While at Albertsons you see a resident checking out, it looks like her items are heavy so you walk up and ask her if you can help her put them on the belt. She smiles at you and asks if you work here too. To which you reply nope just a good steward of my community!
I am a leader and I lead by example. I am a good steward of the environment and a role model both at work and in the greater community.
# 19
The cashier has tested out new process, she voices her feedback and works together on creating a quality environment!
I am responsible for the quality of the work environment and I am valued when I share ideas, feedback and opinions in a professional manner.
# 18
When serving in the dining room I always keep creamers in my pockets, and I try to not walk fast when residents are up and exiting the dining rooms.
I respond to each resident’s style and cues. I adjust my pace and service delivery accordingly.
# 12
A resident informs the server of a cold meal, The server promptly reports the issue to the Dining Room Supervisor who, follows up with the resident and gets them A hot fresh meal.
I play a critical role in reporting and resolving service concerns and promptly follow up to ensure resident satisfaction.
# 13
Maintenance is walking through the kitchen, a resident has a spill. The maintenance employee eagerly stops to help the resident clean the spill up.
What is : I am always eager to help, stepping out of my primary duties, to assist our residents, guests, and team members.
# 16
During an event a resident tells you how awful the food was! Even though you feel like crying, you calmly apologize and ensure to the resident that you have heard their concerns.
I am ambassador for our company and continually promote our services. I always conduct myself with integrity and uncompromising values.
# 20