People
A person who joins the credit union is known as
What is a Member?
S.H.I.N.E stands for
What is Smile, Handshake, Introduce, Name, Eye contact?
A summary of what a member's main concern is
What is Paraphrasing?
A type of need where the member knows what they want
What is Explicit?
A member who is loyal to the credit union
What is a Promoter?
S.E.R.V.E stands for
What is Shared strength, Embrace change, Responsibility, Value, Empower?
A type of savings that earns a higher interest rate than a regular savings account
What is a High Earning Savings account?
A person's feeling about themselves
What is Self-Esteem?
What is 3?
A person who is secondary on a membership is known as
What is a Joint Owner?
E. in E.N.R.I.C.H stands for
Checking account that earns interst
What in Enriched Spending account?
Demonstrate understanding of a person's feelings
What is Empathize?
Acknowledge, Paraphrase, and Empathize are part of what type of skill
What is listening skills?
APY stands for
What is Annual Percentage Yield?
A time locked account that has higher interest rates than a savings account
What is Certificate of Deposit or CD?
These questions start with Who, What, Where, When, Why, How
What is High Gain Questions?
How a product or service brings value to our members
What are benefits?
A person who is dissatisfied with the credit union
What is Detractor?
BSA stands for
What is Bank Secrecy Act?
A line of credit secured by a persons' home
These types of questions result in a yes or no answer
What is a Closed-Ended Question?
A type of referral that makes a personal introduction to
What is Strongly Endorsed?