Inside AmplifAI
This role represents frontline associates in AmplifAI
What is L1?
This fruit is yellow and monkeys love it
What is a banana?
This newest team member is still figuring out our processes, tools… and our chaos
Who is Nisha
This role is responsible for answering customer calls
What is an agent?
This document outlines features, requirements, and scope
This metric combines multiple metrics into a single performance score
What is Balanced Scorecard (BSC)?
This snack somehow manages to be crispy and watery at the same time — and still everyone loves it.
What is pani puri?
This person has tried barbecue twice but speaks about it like an expert
Who is Thushal
Many global call centers are located in these two countries in Asia
What are India and the Philippines?
This framework prioritizes features using reach, impact, confidence, and effort
What is RICE?
This company led AmplifAI’s recent $33.7M funding round.
CVS Health Ventures
This fan-favorite Indian sweet is made primarily from a nut and is often shaped like a piece of jewelry
What is Kaju Katli
This person’s test plans are so detailed, they might also test your patience
Who is Bharat
This process involves evaluating calls to ensure quality standards are met
What is QA (Quality Assurance)?
This recurring session bridges product releases and team understanding, often featuring guest speakers
What is ProductLIVE
This is the smallest team at AmplifAI… but the one you don’t want to mess with
What is HR?
This fragrant rice, commonly used in biryani, is known for its long grains
What is basmati rice?
This person is the chef of the group — both in the office and at home
Who is Rocky?
This metric measures whether an issue was resolved in the first interaction
What is FCR (First Call Resolution)?
This session is where we politely discuss what went wrong after
What is HOTWASH
Name 3 competitors of AmplifAI
What is:
Dallas team: This chain is known for its “animal style” menu
Bharat: this chain is famous for “cheese burst”
What is In n Out
What is Dominos
This is the name of David’s cat
What is Boots
This metric measures the time agents spend after a call completing tasks
What is ACW (After Call Work)?
This framework categorizes features into must-have, should-have, could-have, and won’t-have
What is MoSCoW?