Everything about your role
What does CASE mean?
Claims and Supervisor Escalations
how long is your training period?
10 days
It contains the orders placed on the Amazon website.
package
AM Console 2 and Flex Risk Portal
marketplace you will be supporting
North America and Canada
How many audits are there in your training agreement?
3 audits
A document required for you to start driving.
drivers license
The driver is contacting asking about offers, what TOOL we need to check?
DP Schedule Management
As an SDS CSA, what kind of contacts will you handle?
Shipping and delivery issues from recipients, drivers, and third parties.
What time is your scheduled shift during the training period?
6:00 to 15:00
What is assigned to the driver before the package goes out for delivery?
route
The driver is appealing his missed block. What tools do we need to check in order to help the driver?
OSP, Provider Dashboard, MERIT, Sim Ticketing
What should your aux status be once your shift has started?
Available
what is the name of your trainer's manager?
Theresse Gonzales
Who are employed by Delivery Associates (DAs)?
DSP / Delivery Service Partners
What tool do we need to use if we are going to file a ticket?
River Forms
what is your LOB/ department? **Acronym will not be accepted
Shipping and Delivery Support
What is the name of your training room?
Malate
Who uses the Amazon Flex app to deliver packages on behalf of Amazon?
Amazon Flex delivery partners
What tool are we using to provide information to the drivers?
CS Assistant