Xpectations!
Can we transfer funds from the Xpectations! card to the XPlus card?
No, They are two separate banks.
When looking up a money order and you see ALPS on I-Certify, what do you advise your customer?
Advise the customer to visit the nearest PLS store location. ( There was an internal issue regarding the MO)
What is the monthly maintenance fee for the XPlus card?
$5 , Free if you have your benefits deposit with a minimum of $500
What is the prefix for the 3 different types of cards we handle?
534456 - Xplus
478499 - Visa
526534 - Master
If a customer wants to uplift the stop on a stop payment for a money order, what do you say to your customer?
Check the MO status, If voided we would not be able to stop the process. If not voided yet we can provide the MO number to the department
What is the daily maximum limit to withdraw cash at a PLS store?
25,000
How many times a day, can a customer load at a ready link with the Xpectations! card.
2 per day and 25 times a month
What would you advise a customer that MO status says "open pending abandon "
They may take both pieces of the money order to a PLS to cash. If the PLS doesn't have the money order in their system, they will have to place a stop payment on it.
Can multiple cards be registered under the same username for the mobile app for XPlus?
No