Xpectations
What is the number for text alerts?
58084
All Verifications
First & last name, Address, Phone number, Date of birth, Last 2 of SSN
When are you allowed to disclose the status of a money order?
If a stop payment has been placed by the customer, when a financial institution calls in from their direct line.
What is the process when a customer wants to replace an instant card?
Offer a remaining balance check
What is the daily maximum limit to withdraw cash at a PLS store?
25,000
What is the name of the form that needs to be completed when a customer’s money order has been fraudulently cashed.
Affidavit
What TWO steps need to happen before transferring a customer over to the automated system ( IVR ) to reset their pin?
Reset the PIN failures, set the card to activation
What is the price for an expedited card replacement?
$30
If the customer calls in to inquire on why a payment hasn’t been posted on the due date what do you advise.
Contact the biller and provide them with the receipt / reference number. If there are any issues with the payment biller will report to the location to process a refund if needed.