Security Process
Not Pass CIP
Refer to Store
I'm having issues with the card, I'm not able to make a purchase...
Transaction Inquiry / Decline Inquiry
WTHDRW from ATM but no Money Provided
Kiting or Activation
-Name
- Customer No
- Last 4 of Card
Activating Card or Resetting Pin
Activation
SSN or Last Transaction
Mother's Maiden Name or Security Word
My card was stolen I want a replacement, I'm already at the store.
Card Lost/Stolen
Refer to Store, $3.50, Adv Acct/DD/Bal will be the same, Confirm Address. Adv to Add $10 for perm to be sent.
- Date
- Link of Pop Up
- What got recorded
Escalation When SSN/Card Accnt gets recorded
Replacement In Store
Warm/ Kiting
Brother is Answering CIP for Cardholder
I want to know my Account and Routing no....
Direct Deposit Inquiry/Missing
Update Phone No (if needed)
Error Code 1103 Mobile App
Send escalation for Mobile App
Dispute
Warm Restrict Card
Security Script when speaking with a 2nd person
This is ___ calling from PLS Customer Service. Please not this call is being monitored and Recorded for Quality and Training Purpose.
I want to know why my money from the hotel is not in my account ...
Authorization Hold Inquiries
Process for Deceased Customers
- DNE Certificate
- Beneficiary's name, address and phone number
- Email to docverify@thebancorp.com or Fax# (605) 988- 3345
Customer Service
Sup
Related Account/ Balances
We can see DDA and Balance
- First Last Name
- Date of Birth
- Last 4 of SSN
- Last Transaction
CIP Process/Verification Process
I want to activate my text alerts...
Update Personal Information
Printed Card Replacement due to being lost.
Refer to Store $3.95, Mailed ETA 10-14 B/D
Read last 2 trsn & Bal, Adv Acct/DD/Bal will be the same, Confirm Address. Adv to Add $10 for perm to be sent.
Account Profile-Update
Product ID - Update
To change CH Plan to Monthly or Pay as you go
To know the if customer has reached the limits.