Plumbing
Explain the Parker and Sons diagnostic fee in the Plumbing Department. How much is it and when do we apply it?
Starts at $79. Tech will quote on site.
Water Department is in the dispatch chat? True of False
False
What is the follow up time for a Urgent Priority Task?
Within 4 hours
On the New Parker Family Plan. How much is a Water Heater Drain & Flush?
$49
If someone has a drain backed up. We must remove the back up before scheduling a camera inspection. True or False
Why do we NOT install undermount sinks?
Liability, risk of damaging counter
Who is the Customer relations Manager?
Lynne Bruhnke
What is the Call Taker limit for issuing a refund to the customer?
Up to $250
What are 3 symptoms your Water Heater may need to be replaced?
Leaking, Not Heating, Age
Who do you email to schedule a camera inspection?
parkercamera@parkerandsons.com
If someone has a drain backed up. We must remove the back up before scheduling a camera inspection. True or False
True
How often do the filters on a Reverse Osmosis system need to be changed?
1st Every Year
2nd Every Other Year
3rd Every 3-5 Years
When refunding a customer's job, who does the refund form get sent to?
Your Direct Supervisor
How often do you need to do a tankless water heater descaling?
2-3 Years
What is the difference between a drain clearing & a drain cleaning?
Drain Clearing pokes a hole and allows sewage to flow.
Drain Cleaning clean the inside of the pipe preventing the issue from coming back
Name the 2 types of Trenchless waterline replacement.
Pipe Bursting & Epoxy Resin Liner
How much commission do you get for a Combo WS/ RO Estimate & Sell?
Estimate $25 Sell $50 Total $75
Where are the 2 places you can go to create a task?
Job - Job Actions Tab
Profile Icon Top right - Task Management
How much is a Tankless Water Heater descaling?
If a customer's gas fireplace isn't working, will we repair it? What will we do?
No, we can only confirm if gas is getting to the the fireplace.
How much is a camera inspection, if everything is fine in the home and they just want to check the condition of the pipes?
$399 - $599
What are 3 benefits of having Water treatment in your home?
Appliance Longevity, Health, Purified Drinking Water
Give me 3 examples of when you would need to create a task.
Damage, Invoice for Insurance, Parts passed the ETA listed
What are the 3 types of Water Heaters?
Standard, Tankless, Solar
Does the old Parker Family Plan cover a maintenance on a tankless water heater?
NO