Knowledge Areas
this knowledge area focuses on what a stakeholder does to achieve the fundamental objectives of the project
realization page 198
What is a high-level user requirement?
a general description of features and functions that a system must perform to meet user needs. (page 121)
a register of who is accountable for the achievement of each objective
an objectives responsibility list
EHR
electronic health record
a description of how an organization plans, controls, and closes continuous improvement of an innovation
optimization management plan page 232
What are the 5 properties established to address why organizational leadership tends to resist change
measurability, predictability, accountability, respectability, suitability
slide 5/ch 5
SaaS addresses what. (x3)
architecture, performance and reliability, and security
table 4.11
how many knowledge areas are there for change management and where do they come from?
5 they do not come from any standards like PMBOK or SWEBOK
provide one of the ways a project team can create a requirements baseline
expert information, bottom up, top down, reference project (page 124)
who is responsible for preparing FAQ's, videos, handouts, scenario-based examples, skills assessments etc.
training manager page 228
UML
unified modeling language page 128
a timetable that identifies when the project will achieve outcomes
an outcome delivery schedule page 200
Why is change management essential?
prevents project failure
helps add value to projects
helps solve problems
slide 3/ch 5
The installation of network cables, wireless networks, or power-supply upgrades are examples of what
facility modification (4.4)
this knowledge area involves technical maintenance of the system after cutover
support management page 185
What might a detailed user requirement include?
page 128-129
this is a listing of all groups affected by the project classified according to their level of influence and support for the project
stakeholder map page 217
specific, measurable, achievable, relevant, timebound
a description of how an organization plans to move and/or transform data from an existing manual or automated system to a new system
conversion plan page 149
What are the 2 fundamental reasons why someone would resist change
change is incredibly challenging and change management is relatively new
slide 3/ch 5
Name a describe a meeting norm
requiring attendance
stopping digressions
getting unstuck
conducting purposeful interruptions
controlling
awakening shy participants
ending distractions
Page 126-127
This knowledge area involves planning, executing, controlling, and closing system access
security management page 165
These should define only the specific technology that is mandatory.
high-level technology requirements page 138
What is a security role?
the list of system functions for a specific user or user type--it identifies who does what in a system page 166
HDO
healthcare delivery organization
a description of how an organization identifies, schedules, and completes changes to its facilities to accommodate a new system.
facility modification plan page 140
software configuration generally takes one of two forms. what are the two forms?
configuration
modification
A grouping of activities by actor into parallel lanes.
a swim lane diagram
This knowledge area involves implementation of information exchanges between two systems.
interface management page 169
This is a written verification that completed data cleansing meets requirements for conversion and subsequent system use
data cleansing confirmation
this is a description of the position and function assigned to each person responsible for support
roles and responsibilities matrix page 185
CRT
change requirements team page 186
what steps does a project team complete to prepare a workflow management plan?
define current workflow
review completed configuration requirements
prepare a future state workflow
identify the gap between current and future
develop a schedule for SME's to prepare and document workflow changes that close the gap
page 161
What is the first step to enable and encourage the stakeholders to begin the journey of changes?
establish a sense of urgency page 162
What is a process that may be included in system cutover?
page 183
which knowledge area involves mentoring a project's most senior leader?
sponsorship management
what must be included in defining configuration requirements?
these are like creating a data dictionary or instruction manual.
page 158-159
description of custom fields, decisions, display choices/options, may include annotated screenshots.
What is a cutover team and what are they responsible for?
page 181-182
SME
subject matter expert
a training plan template includes several components what are 2?
target audience
training levels
training modality
curriculum
schedule
feedback
logistics
standards
deliverable
resources
deadline
change manager, change agent, and stakeholders are all participants of the
change team page 216
what is a data conversion map?
page 151-153
How many IT knowledge areas are there and where do they come from?
10 from SWEBOK
What is an example of a security requirement?
page 167
vendor support staff may be available in a number of different ways such as?
online instructions
online video
schedule specific training
technical support calls and email
knowledge base consisting of templates, guidelines, configurations, and other implementation, management, and technical information
page 187
JAD
joint application design (page 124)
what are the 4 steps to a software confirguration plan?
identify and train project team
identify and document configuration requirements
complete configuration
review, confirm, and update configuration
page 157-158
clinicians almost always go through a period of what after cutover?
decreased productivity page 197
the process of identifying and resolving corrupt or inaccurate information so that it will convert properly to a new system.
data cleansing page 154
What knowledge area would you find white box testing in?
test management page 177
A description of what an organization and vendor will do to address issue logging, escalation and resolution, and system updates.
system support requirement
this individual is a trusted leader who influences other people's behaviour.
opinion leader page 215
SaaS
software as a service
What plan is a description of how an organization plans to successfully identify and manage stakeholder system needs?
a user requirements management plan
often resistance to change comes simply from what
misunderstanding page 214
what are the 5 rights?
collection of measures that hold a healthcare practitioner accountable.
right drug
right patient
right does
right route
right time
page 200