Distribution
Author Communication
Amazon and POD
Formatting and Design
Misc.
100
When should a final QC be completed and by who?
1. After the author approves the final proof- by the PM

2. Before the upload- by Rachael/Courtney

3. After files are finalized for a print only title- by the PM (first) and by Rachael/Courtney/Josie

100

What two things do we send a new author during onboarding?

The welcome email and a text message
100

When do price changes go into effect? 

Fridays. It can take an additional few days for retailers to reflect the change. 

100

Why do we recommend hyphenation?

Uniformed spacing improves legibility. No "rivers"

100

If my book was released at the end of January, when should I expect my first royalties?

The first eligible quarter is June, depending on when the first book sales were made. 

200

Who creates cover templates and when?

Created by the PM after the interior is approved by the author (before sending to Rachael/Courtney)

200

What is our standard timeline for responding to authors?

Within 24 hours

200

What POD trim sizes allow a dust jacket?

5x8- 6x9

200

What is the minimum page count for POD and bulk printing?

POD- 18

Bulk- 32

(Page count should always be even!)

200

How do eBook and audiobook royalties work?

Royalties can vary because retailers vary selling methods (subscriptions, % of content read, etc.)

300

What email template do PMs use to loop Rachael in?

Interior: Final Proof Approved
300

What do you do if author requests are unclear?

Emphasize phone call. Rephrase your understanding of the question. Ensure clarity before proceeding. 
300

What are third party retailers, how can we tell if a listing is third party, and how can we avoid them?

Amazon allows third party retailers to sell on their site. We can tell by the "sold by" on the listing. We can't avoid them, but other sites do not allow them and more traffic to the Amazon listing will prioritize that listing in search results. 

300

What is the gutter?

Inside margin of the book where the pages are bound together by the spine.  
300

What is Author Central and what does it do?

Amazon author page providing customers with more information about the author. Authors can link all their published books to the page. They cannot see sales data through their account. They need to set up their account on their end using their personal Amazon account. 

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