In IT we have five Service Priorities.
Responsive, Responsible and Result oriented are three of them. Which are the others two?
Simple & Present
100
The way we work is based on five guiding principles. Integrity, Passion are two of them. Which are the others three?
Team
Results
Safety
100
Incidents solved within SLA
(priority 1-4)
Measures = ?
>= 85%
100
What is CMDB?
A configuration management database (CMDB) is a database that contains all relevant information about the components of the information system used in an organization's IT services and the relationships between those components
200
What is the typical kind of incident we have?
1. Slipping down
2. Get stuck in
3. Hit into doors/things!
Slipping down
200
What is the name of I&O's Service Guideline profile
Technology & Operations Consultant
200
We set the bar high, take ownership
and get the right things done..
Which one of the five guiding princibels does this statement belong to?
Results
200
Which Systems are selected to perform Disaster Recovery testing?
1. Vital
2. SAP PO
3. SAP Hana
200
Who is Single point of contact for users, when there is a service disruption or for service requests?
A Incident manager
B Service desk
C Problem manager
D Product owner
B) Service desk
300
What is synergi
Synergi is a system for recording incidents and issues around safety.
300
Our Service Guidelines are detailed clarification of..
Our IT Service Priorities
300
We value diversity and collaborate in a non-hierarchical, respectful and trusting way.
Which one of the five guiding princibels does this statement belong to?
Team
300
Target: IT service budget - Reduce numbers of systems in SAP Landscape
Which systems are in scope?
1. EP & Java WAS
2. KE
3. Odin/Svanen
4. PI (XX7)
300
What is an Incident?
An unplanned interruption to an IT Service or a reduction in the Quality of an IT Service. Failure of a Configuration Item that has not yet impacted Service is also an Incident.
400
What are the 2 safety measures used in DONG Energy
1. LTIF - Lost Time Injury Frequency
2. TRIF - Total Recordable Injury Frequency
400
What is the desired behaviour when you are in a difficult situation ?
I keep the good tone in communication and I don't point fingers
400
Integrity is our root. Passion is our fuel. What are the other 3?
Team is our
strength. Results give us freedom. The safe way or no way.
400
What the 2 targets included in IT Target 2015 in additional to the 9 focus areas?
1. Safety
2. IT Security and Risk
400
At which stage of the service lifecycle should the processes necessary to operate a new service
be defined?
Service design: Design the processes
500
What LTIF safety level do we want to achieve in 2015?
Below 1
500
What doest SMILE stand for?
'S'ee it, own it, act,
'M'eet the customers at eye level,
'I'ntroduce alternatives,
'L'isten to understand and speak to be understood,
'E'ngage with care
500
What are our 4 core beliefs to build energy supply?
1. Think green
2. Ensure security of supply
3. Safe energy
4. Make it competitive
500
Name all the 9 IT Targets focus areas.
1. Business strategic actions.
2. Project execution.
3. Innovation
4. Efficient IT processes
5. IT Service Budget
6. Stable operation
7. Stakeholder satisfaction
8. User satisfaction
9. Employee satisfaction
500
The design of IT services requires the effective and efficient use of "the four Ps". What are these
four Ps?