Front Office
Discount given for Self Pay Patients
What is 40%?
Every 12 months.
When should eligibility be renewed?
Greet the Patient.
What is the first thing you do when a patient comes in?
Printed document given to patients after appointment with Provider.
What is Clinic Visit Summary?
Proof of income.
What is a required document to bring for an Eligibility appointment?
Acknowledge, Introduce, Duration, Explanation, and Thank You.
What does AIDET stand for?
Eligibility that is only granted once every 12 months for 90 days.
What is a Presumptive?
Verifying Patient Docs Current Registration & Consents, Copy of ID & Ins Card in chart, Account Balance or Bad Debt, Verification of Active Insurance or Program Eligibility, Insurance Sequence Correct, Copay, Self-Pay Checkbox Marked/Unmarked Correctly, FPL/Non-Proof of Income in Assigned Status, Is the Visit Type Correct and All Information Added to General Notes.
What is Pre-Visit Planning?
Printed at the end of each day for recap.
What is a YTB appointment?
Done the day before so patients remember their scheduled appointment.
What is a reminder call?
Name and DOB.
What are two pieces of information you should ask to verify patients?
Utility Bill, Lease or piece of mail received.
What is Proof of Address?
What is 15 minutes?