Developing a Relationship
Facilitation Tools
Challenging Situations
PM Professional Code
Campus Resources
100

Discussing each other's expectations

What is a good way to begin a mentoring relationship.

100

___________ is an in-class way to let students know about what is happening around Dominican.

What are weekly announcements or DU Happenings?

100

FAFSA, Scholarships and Grants are handled in this office.

What is financial aid?

100

"I recognize that I am a role model for other students. I will set a positive example for all students by showing respect and consideration for all members of the faculty, departments, the student body, and fellow peer mentors."

What is respect?

100

This campus resource provides academic support to all students.

What is Tutoring

200

This allows students to identify and fine tune goals.

What is a SMART goal?

200

"Did you have a good class?" is an example of a _____ question?

What is a closed-ended question?

200

A place to discuss accommodations

What is the Accessibility and Disability Services office?

200

"I will use active listening, open-ended questioning and positive phrasing skills, especially when helping students. I will communicate regularly with my supervisor and fellow mentors."

What is good communication?

200

This department helps students with any technological issues including WiFi, Moodle, Self-service and more.

What is the IT department?

300

Asking your mentee "How does that make you feel?"

What is "asking an open ended question"?

300

"What do you want to talk about?" is an example of a ________ question.

What is an open-ended question?

300
A mental health service that can be accessed 24/7.
300

"As a representative of DUC, I will make every effort to present both myself and the SSC to the best of my ability. I will be aware that my actions have the ability to influence people's opinions. I will behave in a manner in order to gain respect for myself, the Center and University."

What is professionalism?

300

Students use this campus resource for a variety of services including printing, finding reference texts, or as a quiet place to study.

What is the Library?

400

Referring a mentee to DUC counseling, TimelyCare, or an Integrative Coach

What is setting a boundary when a mentee overshares

400

A warm-up game or activity used to get to know your mentees more, and to gauge the energy of individuals in a group.

What is an ice-breaker?

400
The first phone call to make when a student is in crisis

What is call 911?

400

"I will not discuss with anyone, other than my supervisor, advising staff and fellow mentors any information I am given as a PM. When a student's life is in danger, I will report what I know immediately to a campus resource person who can take direct action to help the student."

What is confidentiality?

400

This department provides registration support and is where students go to get their transcripts.

What is the Registrar's Office?

500

Asking your mentee about sensitive topics they do not want to discuss.

What is a trigger?

500

Connection, sharing information, problem-solving, difficult discussion, and celebration are examples of the __________ of a gathering or a meeting.

What is purpose?

500

The first point of contact when roommates are having challenges

Who are RAs?

500

"I will be sensitive to the uniqueness of each situation and the individual(s) involved thereby promoting an understanding and respect for various opinions, values and cultural backgrounds. I will not tolerate any incidents of prejudice or biases created to gender, race, ethnic origin, sexual orientation, religion, ability or age. I will make every effort to give equal attention to all the students and will avoid 'playing favorites.'"

What is aware of diversity?

500

This department helps students be successful at DU, providing support in many areas including academic support, ADS, career development, and Digital Portfolio.

What is the Student Success Center?

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