Common Cent$
IF ALL STORES MEET THEIR OBJECTIVES, HOW MUCH IS THIS WORTH TO YOU?
$2.00 X 40HRS=$80 A WEEK X 4 WEEKS IN A MONTH =$320 ADDITIONAL TO YOUR PAY.
*if you have an avg of 140 daily calls
TURE OR FALSE
A MIRAI GUEST HAS 21 TOTAL DAYS OF RENTAL THROUHOUT THEIR 3YR LEASE, THEY CAN ONLY USE UP TO 7 DAYS A YEAR OF THIER RENTAL DAYS ALLOWED.
FALSE
THEY CAN USE ALL AT ONCE.
WELLNESS
YOGA IS OFFERED WHAT DAY AND TIME?
TUESDAYS AT 12:15PM
Its ok to set a flatbed pick up if the guest did not purchase the vehicle with our team
NO!
USING DIESEL AS AN ALTERNATIVE FUEL WILL ACHEIVE YOU MORE FUEL ECONOMY.
WHAT IS NO....
IF A GUEST CALLS IN FOR A MANAGER, LIST THE ORDER.
ASM
DRIVE SUPERVISOR "IF APPLICABLE"
MANAGER
DIRECTOR "LAST RESORT"
APPLE CAR PLAY IS FREE FOR WHAT GUEST?
LONGO TOYOTA
LONGO TOYOTA PROSPER
STEVENS CREEK AS LONG AS THEY PURCHASED VEHICLE WITH US.
HOW MANY 5K COMP APPOINTMENTS WILL NEED TO BE MADE FOR LONGO LEXUS AT THE END OF THE MONTH TO GET YOU PAID?
WHAT IS 375
True or False
You can set a reservation for a recall service without a VIN number
FALSE!!!!
A DIRTY AIR FILTER CAN NEGATIVELY EFFECT THE BLOWER MOTOR.
THIS IS CORRECT
"00105L" STANDS FOR WHAT?
What is 5k services
COOLANT
SLLC STANDS FOR WHAT
SUPER LONG LIFE COOLANT
WHAT SHOULD YOU CALL AVERAGE BE AT THE END OF EACH DAY?
WHAT IS 140..BUT THE SKY IS THE LIMIT
A guest set an online appointment for Saturday 2:30pm for a recall 50k service and a Diag. What should you do?
A. Leave it for some one else
B. Act like you never saw it
C. Call and kindly ask to reschedule
D. Get a Manager involved
C. Call and kindly ask to reschedule
an email is sent out from you manager/supervisor, you should:
A. READ THE HEADER THEN ASK MANAGER/SUPERVISOR A QUESTION BEFORE READING COMPLETLY.
B. OPEN EMAIL, READ THOUROUGHLY
C. DELETE IT, YOU HAVE THE INFORMATION YOU NEED TO DO YOUR DAILY TASK.
D. FILE IT AWAY FOR ANTOHER DAY
B.
HOW MANY 5KS A DAY ARE NEED FOR LONGO LEXUS?
WHAT IS 15
TURE OR FALSE
ALL COMPACT CARS ARE AVAILABLE FOR DINGY TOW
FALSE, REFER TO SERVICE LANE
UNSCRAMBLE
CTIEHS
STYHNOE
YIGITRNET
DAY 9
ETHICS
HONESTY
INTERGRITY
Mobile truck 1 its ok to set runs in this order
Santa Clarita 9am 10K SERVICE
Temecula 11am 75K SERVICE
Palmdale 2pm RC300 5K
PLEASE NO!!!
OR you'll receive the email blast from all members and up to and including Paul Wareham...
WHAT STREET IS LSC SERVICE DEPARTMENT LOCATED ON?
300 MARTIN AVE.
WHAT SERVICES ARE COUNTED FOR LONGO TOYOTA OF PROSPER?
WHAT ARE TOYOTA CARE SERVICES. 5KSYN, 10KSYN, 15KSYN, 20KSYN AND 25KSYN.
MOBILE SERVICES
TRUE OR FLASE
GX, LX, RC, LC AND GSF ARE OK TO SERVICE AS LONG AS THEY'RE WITH IN 55K MILES.
FALSE, NOT AT ALL
TURE OR FALSE
SERVICE CONNECT SHOULD BE CHECKED AND CLEANED UP DAILY
TRUE!
CHARLIE, MICHAEL ARE A MARRIED COUPLE AND ARE SETTING A RESERVATION FOR A FLAT BED PICK UP WITH A LOANER CAR. CHARLIE IS CALLING FOR MICHAEL'S VEHICLE. IT IS OK TO SET THE RESERVATION WITH THE LOANER AS LONG AS YOU HAVE ALL OF CHARLIE'S INFORMATION.
NO YOU WILL NEED TO HAVE ALL OF MICHAEL'S INFORMATION.
Longo Toyota of Prosper will take any and all vehicles for an oil and we are ok to give prices for these.
YES and NO