True or False - All active projects will be tracked and managed in Project Tracker in the Service Management Platform.
What is True
100
Information Services VP and COO
Who is Stuart James
100
'On a dark desert highway, cool wind in my hair'
What is Hotel California - Eagles
200
What is the symbol for the Service Catalog next to “I Need Something” on the IS Customer Portal?
What is a shopping cart
200
For CPMC 2020, how many hospitals are involved?
What is 2
200
What section in Project Tracker do you run the Status Report?
What is 'I Want To'
200
Information Services Senior VP and CIO
Who is Jon Manis
200
'I got that sunshine in my pocket, got that good soul in my feet'
What is Can't Stop the Feeling - Justin Timberlake
300
Once a customer submits their service request, where does the request get routed?
What is - to the specific team fulfilling the service request
300
What was the number one problem identified during the VOC sessions?
What is staff onboarding/ offboarding
300
What is the term for the high level description of the project?
What is the Executive Summary
300
Sutter Health President and CEO
Who is Sarah Krevans
300
I've lived a life that's full, I traveled each and every highway, and more, much more than this, I did it my way
What is My Way - Frank Sinatra
400
Name three available service groups
What is Business Services, Data Sharing, Desktop, Communications, Professional Services. (they just need three of these)
400
G-Force is the new _______________.
What is governance structure for approving and prioritizing projects
400
How is the Sponsor notified and prompted to approve a project Addendum?
What is the Project Manager communicates the change to the sponsor, and email with 'approve/deny' option is sent by the Platform
400
Information Services CIO, Bay Area
Who is Anne Barr
400
Goodbye Norma Jean, though I never knew you at all, you had the grace to hold yourself while those around you crawled
Candle in the Wind - Elton John
500
The ITIL definition of ____________ is “a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks”.
What is Service
500
We are striving to hit 100% EOW participation. The last day to submit your survey is _____________.
What is Friday, May 26th
500
How is an issue logged in the project record?
What is a new issue is created in the Issues tab, and in the Risk tab, 'Convert to Issue" is selected
500
Senior VP and Chief People and Culture Officer
Who is Jill Ragsdale
500
Every time when I look in the mirror, all these lines on my face getting clearer, the past is gone, it went by, like dusk to dawn