Procurement
The system to handle changes and define parameters related to handling requested contract changes by either the buyer or the seller are used by a process in which process group?
Monitoring and Controlling- The contract change control system is used in the Control Procurements process in the Monitoring and Controlling process group. See PMBOK 12.3.2.1
What diagram is used to find the root cause of a defect
Stimulate thinking and organizes thoughts
Used in quality planning, as well as quality control
Fishbone Diagram
A ranking approach to identify the probability and impact by using a numerical value, from .01 (very low) to 1.0 (certain).
Cardinal scales
You are using a RACI matrix to keep track of deliverables. How many individuals can be “Accountable” for a particular deliverable?
1. A RACI matrix is a specific tool and technique of the Plan Human Resource Management process. “RACI” is an acronym for Responsible-Accountable-Consult-Inform. Only one person can be “Accountable” for a particular deliverable, and any number of people can be responsible, consult, or be informed. To remember RACI, try implementing one of these matrices on your next project. They are really useful, and it will help you remember the acronym (PMBOK, 262)
Who performs alternative dispute resolutions in the Control Procurements Process?
LEGAL DEPARTMENT- Because an alternative resolution to a dispute involves an agreement between the parties or an order from the courts, the legal department must be involved
What is used to organize facts to collect useful data about potential quality problems.
It is also useful for gathering attributes data while performing inspections
Check sheets
Assessing the probability and consequences of identified risks to the project objectives, assigning a risk score to each risk, and creating a list of prioritized risks, describe which of the following processes?
A. Perform quantitative risk analysiS
B. Identify risks
C. Perform qualitative risk analysis
D. Plan risk management
C. Perform qualitative risk analysis
You have the human resource management plan and the project staff assignments. What do you need before you can start to develop the project team?
A. Team-building
B. Training
C. Ground rules
D. Resource calendars
D. Resource calendars. There are three inputs to the Develop Project Team process: the HR management plan, project staff assignments, and resource calendars. The three other wrong options are tools and techniques in the Develop Project Team process. Remember, you can do any of these if you don’t know if your team members are available (PMBOK, 275-278).
As PM, you have asked the project administrative clerk to collect status reports from suppliers and outsourcers and place in the project management information system so that you can perform a lessons learned session with the project team for continuous improvement purposes. In which process are these status reports from vendors written and delivered to the clerk?
What uses the 80/20 rule to focus on the most critical, Prioritizes potential causes of the problem, and is used to identify the critical few from the uncritical many
Pareto Chart
Your hardware vendor or left you a voicemail saying that a snowstorm in the Midwest might prevent your equipment from arriving on time. She wanted to give you an advanced warning and lost due to return the call. Which of the following statements is true?
A. This is a trigger
B. This is a contingency plan
C. This is a residual risk
D. This is a secondary risk
A. This is a trigger
You are a project manager in a matrix environment, so you share supervision of your project team members with their functional manager. Sometime there are competing priorities, and your team members are spending too much time on their function, which may lead your project to fall behind schedule. You decide to go to each of your project team member’s office to ask questions and listen to their concerns about the project. You persuade them, while clearly articulating your points and positions, that they should be spending more time on the project. What skill are you using?
A. Smoothing/accommodating
B. Influencing
C. Effective decision-making
D. Bribing
Influencing. You are not bribing your team members (don’t do it, ever!), so eliminate D. Smoothing/accommodating is a strategy for conflict management, so eliminate A. Now you need to choose between influencing and effective decision-making, both of which are interpersonal skills, which are tools & techniques in the Manage Project Team process. Based on the definitions, it’s clear that the project manager is influencing here (PMBOK, 284).
You provide project management professional services as a contractor. You are competing to win a contract award with a U.S. Fortune 500 company. While preparing a formal bid for the work, in what project management process are you involved?
Conduct Procurements. It is a process executed as part of the company's project.
The management wants to be sure that a project is following defined quality standards. Which one would they use?
a Risk Management Plan
b Work Breakdown Structure (WBS)
c Statement of Work
d Quality Audit
D. Quality Audit
All the following statements are true regarding the RBS except for which one?
A. The RBS is contained in the risk management plan
B. The RBS describes risk categories, which are a systematic way to identify risks and provide a foundation for understanding for everyone involved on the project
C. The lowest level of the RBS can be used as a checklist, which is a tool and technique of the identify risks process
D. The RBS is similar to the WBS in that the lowest levels of both are easily assigned to a responsible party or owner
D. The RBS is similar to the WBS in that the lowest levels of both are easily assigned to a responsible party or owner
Bob and Sue are arguing about the design of a deliverable and are having a hard time coming to consensus. You as the project manager have encouraged them to work out their differences together, but it hasn’t worked so far. When you sit with them to discuss, you eventually suggest that they use portions of each of their ideas in the design of the project. They are amenable to this solution. Which conflict management strategy have you applied?
A. Compromise/reconcile
B. Smooth/accommodate
C. Withdraw/avoid
D. Collaborate/problem solve
A. Compromise/reconcile. Knowing the conflict management strategies is key for the exam, because you may see a question like this that requires you to identify the strategy being used. Head to the PMBOK guide, and write down an instance where you used or observed each of the strategies to help them stick in your memory forever. (PMBOK, 283).
Your company wants to bid on the outsourced portion of a large project. As your team works to create your proposal, which of the following tools is least likely to have been helpful?
A. Make-or-buy analysis
B. Bidder conference
C. Inspections and Audits
D. Advertising
C. Inspections and Audits
As a project manager, you are ensuring that quality standards are followed on your project. In which process are the quality standards that need to be followed identified?
a Develop Project Charter
b Collect Requirements
c Plan Quality Management
d Perform Quality Assurance
C. Plan Quality Management
Plan quality defines what quality standards should be chosen for the project and how to satisfy them
You have identified a risk event on your current project that could save $500,000 in project costs if it occurs. Your organization is considering hiring a consulting firm to help establish proper project management techniques to assure it to realizes these savings. Which of the following is true based on this statement?
A. This is a risk event that should be accepted because the rewards outweigh the threats to the project
B. This risk event is an opportunity to the project and should be exploited
C. Is risk event should be mitigated to take advantage of the savings
D. This is a risk event that should be shared to take full advantage of the potential savings
D. This is a risk event that should be shared to take full advantage of the potential savings
Your team has recently stopped arguing and jostling for power. Now they are just beginning to learn to trust each other and adjust their work habits to each other. What stage of team development are they in?
A. Forming
B. Storming
C. Norming
D. Performing
C. Norming. Refer to Tucker's Ladder. This theory of team development, from the Team-Building Activities in the tools and techniques of develop project team, is one of those areas that you need to memorize if you haven’t already. The language in this definition is lifted almost directly from the PMBOK guide. (PMBOK, 276).