CTR
Can you maintain a copy of a business runner's drivers license to help speed up a CTR?
No
What authority limit do you have when it comes to Debit/Credit Memos?
Tellers - None | Megan - 25k | Kailtyn and Angie - 50k | Addie - 300k | Phil - 500k
If your alarm pin pad is 4567, what is your duress code?
1234
Non deposit customer wants to purchase a cashiers check for $4500. Can you do this and if yes, what is your next step?
Yes. You will need to complete a MIL
What do you provide the customer if they start asking questions about a CTR? And where do you find it?
Notice to Customers: A CTR Reference Guide. In EDGE
Where do you go to find the CRA file?
Search CRA in edge. Or have it saved as a favorite.
Customer states "The fees I am getting charged are ridiculous. I'm going to post on social media about how ridiculous this is." How would you handle this?
You need to file a complaint
While performing the morning inspection, you notice the shred lock is missing and it was there last night. What do you do?
File a SIR and contact Realty Services to fix it.
A deposit customer wants to purchase a $5000 cashiers check with cash. What do you do?
Deposit the cash into an account and withdrawal back out for the purchase.
How many beneficiary screens are needed if a business makes a $5000 deposit into ABC Operating Account and $6000 deposit into ABC Payroll Account where they both have the same TIN.
Two
What is the special orange ticket used for?
Gives next day availability for items over 50k and must be a state or local government check or cashiers check. The customer must request.
A known business suddenly starts to deposit $9800 three times a week. This is a major change in there normal activity. What would you do?
File a SIR for possible structuring
A new teller accidentally pulls there bait. What do you say to Diebold when they call?
Your branch passcode - 2170157
Business customer wants to deposit one check for over a million dollars. What are your next steps?
Obtain approval prior to processing. Initials must be on the deposit slip to ensure that the manager knows that this deposit was being made. Also you need to file a deposit verification for a ONE-ON-ONE Million+ deposit.
Mary deposits $9000 into her business account. She says that is all for today. You end customer. She then deposits $2000 into her personal account. What action must you take?
File a stand alone CTR
What do you do if the ICI embossing cartridge needs replaced before a technician can come to replace it?
You must remove it under dual control and place it in the officers box. Once the technician arrives you must
If a customer wants CD rates, where do you go to get his information?
Deposit Rate Screen and print. It has necessary disclosures at the bottom.
What do you do daily to deter a robbery?
Lobby engagement, drawer limits, keys on person, 5x5 rule, follow opening procedures
A customer for two weeks deposits a check on Friday, when will it be available?
Tuesday
Bart deposits $4000 into his checking. He comes back later in the day and withdrawals $8000 from his savings. Do you need to complete a CTR?
No
What are some red flags to indicate elder abuse?
Frequent large w/d's, sudden nsf activity, uncharacteristic non payments, debit card transactions out of the normal spectrum
Tell me about opt in and opt out
-
You are the third person to arrive in the morning. You wait several minutes and the all clear is not in place. What do you do?
Proceed to our safe location which is the end of the parking lot. Call local police and Security Command Center.
A customer brings in a 65k check on Monday. When will it be available?
Wednesday