PNL APR Jeopardy

General

100

True or false: We can delegate store closing procedures to the AP team 

False.  

200

2025 District Theft Heat Map.  What are the top 4 depts

Meat, Apparel, Mass Cosmetics, Entertainment

300

Name 5 physical security measures we have at our stores?

Gatekeeper, bolduc gates, spider wraps, showcase lockups, PVMS, Body worn cameras, UAPPs, 3rd party guards.

400

For 2025, what was the districts percentage for gatekeeper recoveries?

a.53%

b.43%

c. 63%

d.73%

d. 73%

500

Name 5 AP huddle topics we can bring back to your dept manager meetings.  HINT: AP conf call notes.  

Scam calls, counterfeit bills, store closing procedures, gatekeeper, physical security measures-lane blockers, spider wraps, showcase lock ups, internals,

Risk Management/Critical Incidents

100

What does ERG stand for, and in which two locations should the yellow box be found?

Emergency Response Guideline.  Found at customer service desk and receivers desk.

200

Name 4 examples that fall under critical incidents

Injury or death, Floods, Power outage, building damage, Violence in the workplace, Media, Break and enter, building evacuation, protest, elevator entrapment, environmental incident,

300

How can we prevent Fires/Arson? Name 3 prevention/area to watch out for

• Good reminder for teams to ensure perimeter walks are completed and all materials that could be used to start a fire be removed from surrounding area, we can’t help if they bring material with them, but we can impact our areas.
• Things like locking up the grease bins and removal of open top cardboard bins and storage bins can help mitigate risk.
• Also ensuring spots to have a fire are reduced, stairwells and cubby holes can cause future issues.
• Empty pallets, garden centre racks

400

What departments are most likely to have a slip and fall? LIST 3.  What produce item is the most slipped on?

Front end, produce, and dairy.  Grapes.

500

What are the 4 main things Claimspro will always ask and that we should have fully prepared when submitting a claim?

1. *CCTV FOOTAGE*

2. *STATEMENTS*

3. *PHOTOS*

4. *MAINTENANCE*-documents (IE. Sweep log)

Policy

100

True or False: Colleagues are allowed to conduct receipt checks for Gatekeeper interventions

False

200

True or False:  Colleagues are allowed to stop suspected shoplifters as long as they have the 5 steps of a theft

False

300

What should you do if a shoplifter/customer becomes violent?

Disengage and call police and AP team

400

If a colleague reports to you that they witnessed another colleague commit theft, what are the next steps. 

A. Question the colleague that committed the theft on the spot.

B. Tell the colleague to mind their own business.

C. Have the colleague provide as much detail as possible, let them know it is strictly confidential, and  then call DAPM immediately. 

D. Call the Police immediately.

C. Have the colleague provide as much detail as possible, let them know it is strictly confidential, and  then call DAPM immediately.

500

Name 5 things to check during store closing procedure.

washrooms public and backroom, change rooms, compressor rooms, backroom joe fresh racking, old first aid room, sales floor-paper aisle.