Payoff
Tater finance should be terminated as customer or dealer?
Customer
What date is used when terminating Lease Ins account ?
DOL
what alert means you need to progress to Fraud to review?
Confirmed Identity Theft
Name a special state
FL, IL, OH, IA,LA
There are 2 payoff checks what do you do?
check to see if they belong on the acct
If you have a retail Ins and the approved LOG note is missing would you progress for missing LOG note ?
Only if the account is not satisfied when terminating
Termed charge off ---what team gives the OK to release title?
Loss Recovery (AAG)
Name a Non direct sale state
Colorado (CO)
District of Columbia (DC)
Hawaii (HI)
Indiana (IN)
Kansas (KS)
Maine (ME)
Minnesota (MN)
Mississippi (MS)
Nevada (NV)
Rhode Island (RI)
South Carolina (SC)
South Dakota (SD)
Tennessee (TN)
Wisconsin (WI)
When you see a bankruptcy alert which one can you work like normal and not have to progress?
Collect as normal
Lease AR28 p.5
AR17 Lease case - 2 PO received one on 7/10/26 IAO $25,456.231 and one received on 7/19/26 IAO $3785.77 which date would you term the account with ?
7/10/26 because lease termination is Bulk payment
When there is a shortage the Misc field is filled out for which case type(s)?
AR17s
AR27 Lease Acct - Live account but missing Odom what are the steps you would take for this account ?
Terminate the account to be sure there is no shortage and then progress for Odom (and shortage if there)
Is GP1 TX DMII LLC an non mb dlr?
No
AR17 Retail ins - when terminating the account there is an outstanding balance of $170 - would you terminate with " insurance loss payoff" or Insurance loss charge off"?
Insurance loss payoff and write off the balance since under $250
there is an Ins po that is termed skip charge off what are your next steps?
move money off the acct and progress to loss term SME
AR27 lease case - Funds received 2/17/26 - Compliant or non-compliant Odom?
Non - complaint because the date is wrong
AR28 Lease Case - Garage address is SD - Received Cashier check with missing Odom how do you work the case ?
Progress to Expert team - non direct sale state to customer cannot release the title.
Lease AR28 p.4
AR17 Lease ins case - Ins specialist says " owner/customer retained" how would you complete the case?
Follow normal Ins termination process. Release title title to customer, IF NO BALANCE OWED, with release code as "LO".
What are the 4 reasons an account can be short?
EPP, Extension, Payoff late, or PPT
APO Processes p.10
If we rcvd a payoff from a non mb dlr and we have a rejected payment that was included in the payoff, do you release the title to the non mb dlr?
YES