Lead Tools
This tool is used to view live and historical chats.
What is Triton.
System used to get Internet Reimbursement.
What is Concur?
Customers go here to check the status of their refund.
What is Where's My Refund?
This method includes:
Hearing out their concerns
Empathize
Apologize
Take Action
What is the HEAT method?
This resource is helpful in understanding the FS process from beginning to end.
What is the FS E2E guide?
This tool offers a one-time link to share PII that expires after viewing it or a specified time.
What is Tin Can?
844.333.2112
What is the number to the help desk?
We go here to to engage in discussions, ask questions, and share tax knowledge with others.
What is the TurboTax Community?
These are personal attributes that enable someone to interact effectively and harmoniously with other people.
What are soft skills?
A customer that has an open Full Service Engagement and the customer requests assistance outside of the engagement.
What is FS Triage?
Here, you can engage in practice scenarios to increase your understanding of TurboTax products and problem-solving capabilities.
What is the product playground?
Hint: This is one of (5).
Integrity Without Compromise
What are Intuit values?
The virtual fitness program that offers stretching and yoga classes.
What is Exos?
You check here for the turnaround time for QRT reviews.
What is Elevate - Full Service Lead & Manager Community?
This platform allows you to have real-time conversations with anyone at Intuit. You can research, group chat, and share files.
What is Slack?