Pod Training Q4

Product Knowledge

100

Name 3 products we can recommend for hallway walls in a high traffic area?

Scuff Tuff, Duration home, Emerald Interior,

200

If a Homeowner wants to stain their front door, what product can they use?

Woodscapes Premium translucent

300

True or False: You can use premium translucent as a premium upgrade from superdeck

FALSE

400

What options do we have for Limewash Products?

Keim

500

What is the recommended roller for Scuff Tuff

Purdy Marathon

Using resources

100

Where can I find out the cure time for Emerald Urethane?

Product data sheet

200

What is the name of the AI resource we all have access of through Sherwin Williams?

Co-Pilot

300

Who can you call to get information on any SW product?

Product hotline

400

A customer wants to know what the closest Sherwin color is to Ben Moore OC-122 Cotton Balls, Where can I find the crossover color?

EasyRGB.com

500

If an account makes a payment same day and would like to charge, how can you get the account open?

Call Credit

Wild Card

100

True or False: Latex paint can go over top of oil primer

True

200

What is the G.U.E.S.T principle?

Greet, Use, Evaluate, Smile, Thank

300

Explain to the class how to read a Batch date on a can of our paint

Date Format (Example: WE3620EF)

• The letters (e.g., WE) are often a product or batch designation and don't directly represent the date.
• the first three digits: These numbers represent the day of the year. For example, 362 means the 362nd day of the year.
• Single digit: This number is the last digit of the manufacturing year. So, 0 in 3620 means 2020.

400

Explain to the class how to read a spray tip

{2}08 = Fan size by inches, double this number for accurate size (208 has a 4 inch fan)

2{08}= Size of hole or orifice

500

Name all 5 Division Pillars

Store operations, Employee & Customer Engagement, Margin Improvement, Account Development, Call Activity