Dehumidifier
This aprilaire model removes 100 pints per day
What is e100?
This dispatcher’s name rhymes with “Bonita” and is allergic to almonds
Who is Janita Williams?
We do this when a customer makes an initial yes to one of the premium options
What is "Give It Back"?
This results in high superheat and high subcooling and the suction saturation never changes no matter how much refrigerant you add
What is a restricted TXV?
This discount is applied during a maintenance visit and only valid while you’re there
What is additional 10% off?
This grants the client 2 weeks of no obligation to try the dehumidifier stand alone system with the expectation that they will purchase after seeing the results
What is the dehum trial?
This CSR is a supervisor and handles the commission emails from the techs
This process helps eliminates any previous companies or someone else who worked on their equipment
What is Danger Line 1?
This results in frozen evap coil or heavy condensation with low superheat and normal to high subcool readings.
What is restricted airflow?
This option allows customers to pay for repairs without the need of paying all at once
What is financing?
This is the amount of humidity removed that will allow 1° temperature improvement in the home
What is 4% RH?
He is our install coordinator and recently got married
Who is Steve Shanahan?
This is the first phrase we announce when we start the Money Warning
If you leave the drain vent open before this device, the air handler will not be able to drain condensation resulting in a back up and water leak
What is a trap?
This term is used to set a specific outdoor temperature on heat pumps to run efficiently with back up heat
What is balance point?
This is the recommended range of humidity levels based on the Sterling chart for a home to be comfortable and healthy
What is 40-60% RH?
This coordinator handles the billing, checks, and used to take credit card transactions over the phone prior to service titan
Who is Sabrina Colestock?
What is "What I CAN do"?
This will result in a very hot liquid line temperature as well as inefficient cooling or even high head pressure tripping
What is a bad outdoor fan motor? (or restricted condenser coil)
This type of customer must be questioned if they have a family member that are involved with their finances or decision making when it comes to high investment repairs
Who are elderly customers?
These are the 3 ways we can install an aprilaire dehumidifier
What are stand alone, ducted, and zoned with dampers?
Who is Billy Oliver?
This phrase is used in the Money Warning to create on-code impact with the customer
What is "My greatest fear"?
This results in the ac “running away” despite no call for cooling and often leads to frozen coil or water leaks
What is a stuck Contactor?
This form must be filled physically and handed to customer as well as filled in Service Titan
What is a decline card?