Fact Finding
Facts to obtain statement of certain elegibility issue.
Fact Finding Interview
The Issue summary will be found
After the eligibility issue hyperlink is clicked
Provides temporary income to workers who lose their jobs through no fault of their own.
Reemployment Assistance Insurance Program
5 businnes day
Due process for mail correspondace
Uploading the docs via the DEO Connect website
Valid Methods to upload documents in the DEO
Be objective
Fact Finding Principle
contains the necessary information
PEGA workbasket
TRUE or False
PUA helps people be able to spent in leisure and luxuries they could before
False
When a 1099 or a tax return form is submittedit might...
Requiere additional documentation
A profesional license can be submited by a______as a POE
A self employed claimant
To check and clarify your perceptions of what a claimant is saying
Paraphrasing
True or false
When the claimant does not have voicemail, the next best method of contact would be sending the claimant a text message.
False
Its never allowed to send a claimant a text message
You must check the box indicating you have attempted contact with the claimant by phone. If unable to contact by phone, then send an e-mail when
Claimant is unavailable
Paystubs, earnings and leavetatements showing the employeers name
Acceptable POE documents
The identifying year of the claim followed by a sequence (if multiple claims were filed in the same year)
Claim ID
Be concise, specific, and precise, using short sentences
While documenting the facts
IF Claimant answers but does not wish to provide PUA Proof of Employment documentation...
Clmt should be advised to upload documents or fax documentation to (include fax #) by <5 business days> and failure to respond may result in denial of benefits.
You should Click yes to resolve the issue...
If documents were uploaded/received and meet the acceptable criteria.
POE is "planed organize employment"
True or false
False
is Proof of Employment
Individuals who have an existing PUA claim prior to November 2, 2020,
must provide documentation...
within 30 days of the application date or the date the individual is instructed to provide such documentation by the state agency, whichever is later.
Opinions, assertions and facts
Types of information
December 27, 2020
Continued Assistance Act
Corona Virus Aid, Relief and Economic Security Act
Follow all policies, procedures, and laws
Ask a supervisor if you have question
Pay attention to details
Be a team player
Be thorough and accurate when gathering information.
Integrity
If a claimant submits as proof of evidence a bank statement, the bank account number has to be visible or otherwise it is invalid.
True or False
False
The bank account number its not necessary
F.F. Hyperlink & Issue Notes direct the user to the fact-finding summary page.
True or false
True