What's Wrong With This Referral?
Go to Photo: Jeopardy 100
Out of Scope - Motor Vehicle Collision
What final disposition do you select if: You call the number listed and the person who answers is not the patient.
Canceled - Invalid number (**if you have checked Meditech and there are no other listed numbers on file)
Which field is required to fill out for every patient? Are there any exceptions?
Contact Attempt Method - (Bedside/Phone). Exception to this section if a patient is screened out.
Where can you find the idle time activity hierarchy?
Confluence! Operations > Hierarchy of Activities
Name 2 shortcut buttons (bonus 50 pts for each additional 3) and what they do
F6 - Go back to previous field
F9 - Dictionary lookup tool
F10 - Delete/Clear the current field
F11 - Do not save changes and exit
F12 - Saves changes and exit; Page navigation menu
Go to Photo: Jeopardy 200
Notes template not utilized
What final disposition do you select if: The patient says they are already established with another provider of the same specialty.
Can you proceed with a patient interaction if you are unable to verify their identity?
NO!
What do you do if you are completing a task for the ER in your downtime and you receive a referral?
Stop what you are doing and go speak with the patient about their referral.
You do not see the patient on your ED tracker... what do you do?!
Option 1: Go to one of the ER tracker boards (on TVs in your ER) or ask a nurse where the pt is
Option 2: 83 PCI > Emergency Department Data > Snapshot
Go to Photo: Jeopardy 300
Only 1 call attempt, no final disposition.
What final disposition do you select if: There is no availability on the providers calendar.
Sent to contact center - Provider doesn't have availability.
50 bonus points for: Submit a ticket! (or notify your manager)
You do not notice that the patient's injury occurred at work until speaking with them. How do you proceed with the referral and documentation?
Go through all of the sections as prompted. When you get to "Select outcome of patient interaction" select "Other (specify in comments)" and fill out the free text field. Dispo as "Canceled - Patient has MVA/WC/TriCare/VA."
What step must you remember to take if you make an edit in a patient's chart?
F9 > "F" for File. This will save your edit.
How do you access the ED provider report from Clinical Review?
85 Clinical Review > Other Reports > Click on the grey box next to the report you want to open.
Go to Photo: Jeopardy 400
Specialty Mismatch
What final disposition do you select if: The patient declines to schedule with the referred to provider because they live out-of-state.
If patient wants additional help from CC locating a provider near their home: Sent to Contact Center - Patient requesting different provider/location.
If patient does not want any additional help: Declined Assistance.
What do you have to remember to do every time you use the notes template? (Bonus 50 pts for what to do every time you receive a new template in email)
Do not save!
Bonus 50: Download/save file directly from email, do not open in the browser first
How often should you be running the census report (if trained on it)?
Every hour as able
What does it mean if the patient name is showing in bright pink on the ED tracker?
Inpatient observation patient (i.e. admitted)
Go to Photo: Jeopardy 500
Language Line not utilized
What final disposition do you select if: You speak to a CCC patient and they tell you they are already established with another provider.
Unmatched referral - Contacted at bedside
What step must you take when scheduling a patient and they say they do not have insurance (but still want to schedule)?
Ask if they will be self-pay. Select the associated check box if appropriate.
How do you log patient rounding in your Productivity Logs?
Where do you find collection notes?
50 Registration Edit > F12 > 8 Doctor and Location information