DEALERS CHOICE??
WHAT DOES WORRY FREE LEASE COVER?
5 BS
MAINTENANCE
COMP COVERAGE
KEY FOB
ALIGN
EXPLAIN G.A.P. PROTECTION!
TEAM WILL RATE YOUR RESPONSE!
WHAT IS YOUR RESPONSE FOR "I CAN'T AFFORD THAT PAYMENT"
TEAM WILL JUDGE YOUR RESPONSE!
WHAT DOES VSC STAND FOR?
VEHICLE SERVICE CONTRACT
WHAT IS RUST PROTECTION BEST PAIRED WITH?
PAINT PROTECTION TO ENSURE YOU HAVE 5 YEARS OF SURFACE RUST WARRANTY AND THAT YOU PROTECT THE VEHICLES PAINT TO PREVENT RUST FROM STARTING ALTOGETHER!
WHAT IS THE MAXIMUM AMOUNT STANDARD CYA WILL COVER FOR TIRE REPAIR?
$50 PER, UNLIMITED CLAIMS
WHO NEEDS GAP COVERAGE?
MOST CUSTOMERS WHO ARE FINANCING, ESPECIALLY WHEN THEY HAVE LOANS OVER 70% LTV, MOST PRE OWNED VEHICLES, LOANS WITH NEGATIVE EQUITY BEING ROLLING, OR NO CASH DOWN!
WHAT SHOULD YOU RESPOND TO A CUSTOMER IF THEY SHUT YOU DOWN IMMEDIATELY WHEN YOU START YOUR BLUE SHEET?
NOT (I LEGALLY HAVE TO EXPLAIN THIS)
WHAT IS THE DEDUCTIBLE FOR WALSER EXTRA MILE WARRANTY?
$200 DEDUCTIBLE
TALK ABOUT WARRANTY AND THAT OUR CLEARSHIELD HAS 40% MORE ADHESIVE THAN OTHER BRANDS OR OPTIONS
HOW THICK IS OUR NEW CLEARSHIELD PRODUCT?
THICKNESS OF A CREDIT CARD!
WHAT AMOUNT WILL OUR GAP COVERAGE COVER AND WHAT IS A MAIN BENEFITS?
UP TO 150% LTV AND UP TO $1000 INSURANCE DEDUCTIBLE
CANCELLABLE AS WELL!!
WHAT IS A WAY TO OVERCOME A CUSTOMERS WHEN THEY SAY THEY DON'T PLAN TO KEEP THEIR VEHICLE FOR 8 YEARS
CANCELLABLE, TALKABOUT 6/75 OR LOOK INTO SHORTER GM OPTIONS
HOW LONG DOES VSC COVER A RENTAL FOR?
5 DAYS
WHAT ARE OUR ENVIRONMENTAL PACKAGES?
PACK A
PACK B
PACK C
WHAT IS THE WALSER CONCEPT STATEMENT?
"INSERT CONCEPT STATEMENT"
WHAT SHOULD YOU SAY TO A CUSTOMER WHEN THEY SAY THEY ARE GOING TO GET GAP THROUGH THEIR OWN INSURANCE COMPANY?
FIRST CONFIRM IF THEIR COMPANY EVEN OFFERS GAP, THEN VERIFY THE LEVEL OF COVERAGE THEY WILL RECEIVE IF THEY DO HAVE A COVERAGE LIKE GAP
WHAT SHOULD YOU RESPOND WITH WHEN A CUSTOMER SAYS "I HAVE A GUY"
TEAM WILL JUDGE RESPONSE
ESSENTIAL: LIMITED POWER TRAIN COMPONENTS (ABOUT 150 PARTS)
ESSENTIAL PLUS: LIMITED POWER TRAIN COMPONENTS AND STATED COMPONENTS LIKE BRAKING, ELECTRICAL, STEERING, SUSPENSION, HVAC
WALSER CARE PLUS: FULL COMPREHENSIVE
WHAT SHOULD YOU SAY TO A GUEST WHEN THEY SAY THEY WILL GET THEIR ENVIRONMENTAL AND CLEARSHIELD DONE WITH A FRIEND OR SOMEONE THEY KNOW?
TALK ABOUT WARRANTIES, BUNDLE DISCOUNT IF THEY ARE GOING TO BUY SEVERAL PROTECTIONS, AND EXPLAIN THAT MANY OTHER COMPANIES LIKE ZURICH REQUIRE REAPPLICATION ANNUALLY FOR PAINT AND RUST, THERE IS NO REAPPLICATION FOR US
WHAT YEAR WAS THE EQUINOX FIRST DESIGNED?
2004
WHAT SHOULD YOU SAY TO A CUSTOMER WHO SAYS THEY DON'T WANT GAP PROTECTION BECAUSE THEY HAVE CASH DOWN?
TEAM WILL JUDGE YOUR RESPONSE
WHAT SHOULD YOU RESPOND WITH WHEN A CUSTOMER SAYS THEY HAVE PURCHASED A VSC BEFORE AND HAD A BAD EXPERIENCE?
TALK ABOUT WHY WALSER CARE
SELL THE TEAM A VSC!
TEAM WILL JUDGE YOUR RESPONSE!
WHAT VEHICLES RECIEVE THE SURFACE RUST WARRANTY?
4+ MODEL YEARS GET 3 YEARS AND UP TO ONE YEAR OLD UNDER 24K MILES RECIEVE 5 YEARS