Our Business
Questioning
6 Steps
SCAN
Locate/Verify
100

What is our mission

To prevent crime and harm

100

What does TEDS stand for


Tell

Explain 

Describe

Show 

100

What are the 6 steps and when do we accept an event?

Headline, Time Delay, Go to then ACCEPT event, Still there, Description, Other information. 

100

What does the S stand for in SCAN and explain the definition 

Severity - 

There is an imminent, or ongoing risk to:

-Life or property 

- Serious offence or incident occurring 

OR

Serious offence/incident has/ is occurring

100

What is a wild card (Symbol and explanation) 

%

200
What is an Emergency Mindset? 

It is a combination of active listening and effective questioning skills which allows us to access risk and maximise safety. 

200

What are probing questions (examples) 

Who, what, where, when, why and how 

200

What does TENR stand for and why is it used?

Recognises the risk to maximise safety for everyone

T- 

E- 

N-

R- 

200

Explain what the green bucket and red bucket refers to and define them. 

Priorities 

P1, P2, P3, P4, P5, P6, P7

200

What is the @ sign used for

Common place names 

300

What are our core values

Professionalism, respect, integrity, commitment to Maori and the treaty, empathy, valuing diversity 

300

What is a closed question (examples)

Did, will, can, is 

300

Vicky Saw Donald Duck Pat Mickey's Arm. What does this stand for?

Offence codes 

1000- Violence

2000- Sexual

3000 - Drugs, Disorder and Anti- Social

4000 - Dishonesty 

5000- Property Damage 

6000 - Miscellaneous 

7000 - Administrative 

300

What is a red flag and trigger. Give examples 

"Well that was silly" 

"Okay babe/sweety"

300

What shouldn't we do when trying to verify a person's location? 

We shouldn't give them landmarks or street names, instead they need to provide us with this

400

Give 3 examples of a privacy breach

Sending a sensitive email to the wrong person/externally

Leaving a notepad or device with sensitive info in the public or unlocked

Putting your password into CAD

400

What reports can someone make through 105 either online or phone

Incident report, Non-injury traffic crash, Driving behaviour or incident, Lost property, found property

400

What would you say to the INFMT if the event (non-serious car crash) was a P4 (police not attending).

Thank you for calling the police about XXXX. This situation does not require police attendance. Please refer to the Police website for information on how to lodge an incident report. If anything changes or escalates, please call 111.


400

Someone has committed suicide whilst on the phone to police. Based on the SCAN framework, why would this be a priority one? 

Because it is a specified event type in the NEED section and this automatically requires police attendance. 

400

How do we search for intersections

Use the Name with a forward slash / 

Less is more so don't need City 

500

Who is the Commissioner? 

Richard Chambers 

500

Can you name the phonetic alphabet?

-

500

What does SELF stand for and why do we use it

Scrutiny, Ethics, Lawful, Fair to all 

500

Name 3 default offence codes that automatically makes SEVERITY HIGH 

Homicide, Burglary, Drugs not cannabis, Arson, Kidnapping, Robbery, Child abuse, Treason 

500

What does the A function do on the map?

Apply an Ariel view however, this should not be used primarly.

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