Ethics, Compliance & Governance
Which policy outlines the expected ethical behavior and professional standards for employees in the workplace?
Code of Conduct
What should an employee do first when a workplace conflict arises, whenever possible?
Discuss the issue respectfully with the person involved and seek a collaborative solution
When is a new employee's End of Probation Evaluation typically conducted?
At the end of a 90-day probation period
What form must be completed to request access to a client's file?
Request for File Form
Which policy ensures that employees with disabilities or other protected needs receive appropriate support to perform their job duties?
Workplace Accommodations
An employee who has a personal relationship with a vendor that could influence business decisions should refer to which policy?
Conflict of Interest
Which footwear choices is NOT permitted under Lumacare's Dress Code Policy?
Flip-flops/ Open-Toe Shoes
Who delivers an employee's performance evaluation?
The employee's immediate supervisor
What is an Adverse Event?
A safety incident that resulted in harm to the client
An employee requests a workplace accommodation. Who should they notify first?
Their immediate supervisor
What is the primary purpose of a Confidentiality policy?
To protect sensitive organizational and client information
If an employee is not satisfied with the outcome of a supervisor's review of a formal complaint, what is the next step?
The supervisor forwards the file to Human Resources for further review
How many consecutive days of illness may trigger a request for medical documentation from Lumacare?
More than 3 consecutive days
Where must a Client Safety Event be reported and documented?
AlayaCare
What is an employee expected to do when requesting accommodation?
Provide supporting documentation when required
Encouraging employees to report suspected misconduct, fraud, or unethical behavior without fear of reprisal suggests which policy?
To encourage employees to report suspected misconduct, fraud, or unethical behavior without fear of reprisal
Why does Lumacare maintain a scent-free policy?
To protect the health and safety of employees and clients by minimizing reactions to scented products
What is considered a "No Call No Show" under Lumacare's Absenteeism Policy?
Being more than 2 hours late or missing a shift entirely without notifying a supervisor
What should an employee do if they suspect a privacy breach?
Immediately report it to the Privacy Officer and document it using a Privacy Breach Incident Report
Who approves the acceptance or denial of accommodation options to ensure fairness across Lumacare?
Human Resources
According to Lumacare's Confidentiality Policy, what must employees, students, volunteers, and Board Members do after ending their relationship with the organization?
Return all Lumacare materials and devices within one week and not retain confidential information
An employee submits a formal written complaint to their supervisor. After the supervisor's investigation, the employee remains dissatisfied with the outcome. According to Lumacare's Conflict Resolution Policy, what should happen next?
The supervisor forwards the complete file, including documentation, findings, and recommendations, to Human Resources for further review and a final response.
An employee transferred to a new role halfway through the performance cycle. According to Lumacare's Performance Evaluation Policy, how should their performance be evaluated?
The supervisor of the employee's previous role completes an evaluation for the period worked in that role, and the annual review then reflects performance in the new position.
A client wants to correct information in their health record. According to the policy, what is the correct process?
The request must be made in writing and forwarded to the Manager of Quality and Risk for review.
If an employee's preferred accommodation is not available, what may Lumacare do?
Select another accommodation option that meets the employee's needs, even if it is not the employee's preferred choice