Clients
Clinicians may remind clients of the remaining EAP sessions. The ultimate responsibility for tracking session usage lies with ________.
The client
Clinicians are not responsible for taking payments or following up on client balances. Clients are instructed to contact _________ for any payment-related inquiries.
Sarah Curles
_________is essential during the initial intake appointment, ensuring clients fully understand their rights and what to expect from therapy.
Informed consent
Using agency resources for personal projects or business ventures without proper authorization is called __________.
workplace theft.
___________will be conducted with therapists to discuss performance, set goals, and provide constructive feedback, following industry standard practices.
Quarterly Reviews
Do parents need to complete a Release of Information (ROI) for step-parents to talk with the therapist alone about a child?
Yes if they don't have legal custody! ROIs are available in the SimplePractice EHR and must be signed by adult clients or legal guardians before contacting anyone other than the client and guardian.
As of January 1st, 2025, no _______ are accepted at Gentle Guardians Counseling Center.
cash payments
Clinicians are responsible for documenting on SimplePractice (SP) any client cancellations, late cancellations, no-shows, or clinician cancellations by __________.
the end of their workday.
To avoid ___________, employees must not use or appear to use Gentle Guardians Counseling Center's confidential information, property, clients, or business opportunities for personal gain or benefit.
conflicts of interests
Full-time clinicians receive a yearly training stipend of _____ for continuous professional development. These also roll-over for the following years!
$600.
Accepting gifts, favors, or benefits from clients or entering into personal or financial relationships with them. This influences decision-making or impairs professional judgment or objectivity. This is known as:
Dual Relationships.
Do bill _______ if you have a parent that joined their child’s session and participated in discussion for 26 minutes or more. You may have a parent join intermittently or briefly (about 10-15 min) and still bill as a 90837.
90847
All documentation, including session notes, mental health assessments, treatment plans, and diagnoses, should be completed ______________.
within one week of the client session.
Which of the following is considered unacceptable conduct in the workplace?
(A) Theft or misuse of company property.
(B) Disrespectful or unprofessional communication.
(C) Failure to follow workplace policies or procedures.
(D) Engaging in dual relationships with current or former clients.
(E) All of the above
Answer: E
Full-time and part-time clinicians are expected to attend monthly __________ and __________ as part of their continuous professional development.
Lunch and Learns, Case Consultations
Gentle Guardians therapists are not ________ and do not make recommendations regarding custody or visitation.
Phone calls longer than 10 minutes, written reports, and other professional services outside of standard therapy sessions are self-pay and billed per 30 minute intervals. Who do clinicians need to communicate with when this service occurs?
(1) With the client to gain informed consent, (2) Sarah Curles for billing the client, and (3) Sheila for payroll to ensure your time is compensated.
True or False: Regular audits are conducted on therapy session notes and feedback is provided only to provisionally-licensed clinicians?
False! Fully-licensed clinicians also have their client files reviewed too.
Employees are expected to respond to telephone calls, text messages, and similar communications from clients or Gentle Guardians employees/admin in a timely manner, but in no event later than ______after receipt.
one week
________are expected to come prepared to supervision with case notes, questions, and any topics they wish to discuss related to their professional development.
Provisionally-licensed clinicians
Suicidal ideation or attempt, homicidal ideation, severe self-harm or injury, psychotic episodes, or substance abuse emergencies are examples of:
Crises.
If you have a child client who has experienced trauma and your initial session is with the parents only, you can bill this first session as a _______ if you feel that you obtained enough information to complete the diagnosis/mental health assessment.
90791
However, if you feel that you need to have a follow-up session with the child to complete the mental health assessment, do the following: initial with parents is 90846, then the first session with child is 90791.
Do therapists need to document a group member's expression of suicide or crisis?
Yes! During group sessions, therapists keep watch for any signs of suicidality or crises, ensuring the safety of everyone involved. If such an issues arises, therapists will individually address it with the group member through assessment and safety planning.
_____________will support clinicians in managing non-clinical tasks, enabling therapists to focus on client care. These include but are not limited to billing, marketing, scheduling NEW clients, non-clinical client communication, and credentialing. Clinicians are encouraged to refer their clients to __________ in these circumstances.
Administrative staff
Team meetings happen on the _______ and ______ of every month.
2nd Monday, 4th Monday