Outreach
The time allotted to initiate contact with new patients.
What is 2 business days (48 hours)?
The comprehensive assessment should be completed for these patients.
What is every patient?
The Care Plan must be completed within this many days.
What is within 14 days of initiating the comprehensive assessment?
The person who oversees all ECM operations.
Who is the ECM Program Director? - Hector
The populations of focus.
What is High Utilizers, Individuals Experiencing Homelessness, Adults with SMI/SUD?
Number of outreach attempts for a Standard Referral.
What is 5 outreach attempts?
The steps taken to complete an entire comprehensive assessment.
What is the consents, assessment questions, dx codes, PHQ-9?
The acronym for SMART.
What is Specific, Measurable, Attainable, Relevant and Timely?
The person who provides clinical insight and co-signs all care plans.
Who is the Clinical Director - Karen?
The number of paid holidays employees recieve at Conejo Health.
Bonus 100 pts - name them
What is 13?
New Years, MLK day, President's Day, Memorial day, Juneteenth, 4th of July, Labor Day, Indigenous peoples day, veterans day, Thanksgiving, day after thanksgiving, Christmas Eve, christmas
The four different outreach methods.
What is In-person, Telephonic, Electronic, and Written?
The standard timeline to complete a comprehensive assessment.
What is within 5 days of enrollment?
The care plan review interval.
What is every 90 days?
The Conejo Health Medical Director.
Who is Dr. Khan?
4 examples of MAT.
What is Suboxone, methadone, naltrexone, vivitrol, buprenorphone, acamprosate?
The safety measures for in-person outreach.
What is the buddy system?
A patient needs to complete a PHQ-9 during each encounter.
What is a score of 20 or higher?
A set of goals developed by both the patient and the ECM.
What is a collaborative Care Plan?
The individual who conducts initial outreach with patients in the ED.
Who is a SUN?
Acronym for HMIS.
What is Homeless Management Information System?
The BA is used in this referral.
What is an expediated referral?
A reason to complete a new assessment.
What is a Significant Health Event occurs?
Needs only 1 action to complete.
What is a Required Service?
The individual who is the primary driver of direct patient care with Conejo Health ECM.
Who is the Enhanced Care Manager?
The 7 core components of ECM.
What is Outreach and Engagement, Comprehensive Assessment and Care Plan, Enhanced Coordination of Care, Health Promotion, Transitional Care Services, Member and Family Supports, and Coordination of and Referral to Community and Social Support Services?