Evaluations
Citations
Technology
Dress Code
Other
100
Evaluations are done three times a year
no, they are done twice a year
100
Office Etiquette: it is okay to tell your supervisor that he/she is spoiled
False, it is not appropriate to tell any coworker your personal feelings about their private life.
100
I will contact my supervisor if I do not know how to upload a file
True, please contact a supervisor if there is something you do not know how to do. We will either train you ourselves or find you the proper training
100
Flip-flops are not allowed
True, only dressy sandals are allowed
100
I put in my vacation request on paychex as soon as I find out when I want to take off
False, please email your supervisor at least three weeks in advanced in order to allow us time to find a replacement. Please email supervisor before putting your request on paychex
200
Evaluations can be done by the Executive Director
False (Executive Director is not aware of the daily work each Case Worker is doing, your direct Supervisor has direct access to all the work you have been doing)
200
It is okay to talk to Reception when I run in to an issue
False, please talk to your supervisor so that all issues are reported and dealt with in a proper manner.
200
I will check my email three times a day
Yes! Please check your email a minimum of three times throughout the day.
200
Shorts are not allowed
False, shorts and skirts are allowed as long as they are no shorter than 3 inches above the knee
200
When leaving on vacation I switch my voicemail
True, please change your voicemail informing clients when you will be returning. This will help decrease any client complaints
300
An evaluation is mandatory
true, a minimum of one evaluation is required, but CEAP is aiming to have two each year
300
I am not allowed to call my supervisor if I have an issue
True, please email all of your questions to your supervisor. Only call if you have an issue that needs immediate assistance.
300
Checking my outlook calendar is not necessarily mandatory
False, we will all be expected to check the office calendar once a day
300
I can wear a hoodie sweater in the office
True, hoodies are allowed, but please do not pull your hood over your head unless your outside the office building
300
I will stay on a call with a client that calls me stupid
False, you do not need to be abused! do not allow clients to disrespect you. Please let them know that call will be disconnected if they refuse to talk in a respectful manner.
400
A good evaluation guarantees an increase in wage
False, a good evaluation is just a reminder to the supervisors that you are capable of accomplishing your job.
400
I will be fine checking my email at the end of the day
False, please note that if Supervisors notice that you are not checking your email, this will be an automatic citation.
400
I will fax all vendors my pledges
False, all vendors who have an email option available MUST be contacted via email.
400
Blue jeans are acceptable
yes, blue jeans are acceptable as long as they do not have any holes or tares
400
I will receive my citation through a verbal warning
False, you will receive a verbal warning as well as an email/written notice of any violations.
500
A good evaluation will NOT guarantee me my job
True, a good evaluation does not guarantee a job. It obviously helps us to have good back up on each case worker's work, in case we are asked to cut some positions we will definitely be willing to keep those employees that have a good track record.
500
If I figure out a better way to do a certain task I can go ahead and do it.
False, please consult a Supervisor and let them know your new strategy before you start processing a file your own way. Reason why is because we are hoping to have a uniformed way of doing things.
500
If NewGen runs out of space, I will email my supervisor and then will put my pending files aside.
False, staff need to upload files into their computer. Please create a file on your computer and upload files on there. Do email your supervisor so that we are aware of the issue.
500
Wind breakers are okay to wear
False, windbreakers are considered sweatpants and should not be worn in the office
500
3 citation will = termination
False: 3 citations = 1 write up 3 write ups = termination
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