Hoefer Article
Which of the following is not one of the four modest challenges discussed by Richard Hoefer?
a) Defining competencies in administration and policy
b) Promoting engagement and inclusivity
c) Improving pay and pay equity
d) Expanding international social work programs
d) Expanding international social work programs
What word describes using business ideas in human services?
A) Privatization
B) Managerialism
C) Socialization
D) Efficiency
b.) Managerialism
What is the main goal of human service organizations?
A) To make money
B) To improve the lives of people and communities
C) To sell products
D) To follow government rules
B) To improve the lives of people and communities
Who are stakeholders in a human service organization?
A) People who build the office
B) Anyone who affects or is affected by the agency’s work
C) Only the clients
D) Only the government
B) Anyone who affects or is affected by the agency’s work
What are the two main roles described in social work administration?
a) Financial and political
b) Expressive and instrumental
c) Technical and theoretical
d) Advocacy and managerial
b) Expressive and instrumental
How many areas did the study find that show managerialism’s effects?
A) Two
B) Three
C) Four
D) Five
c.) Four
What is management?
A) A process of planning and organizing to reach goals
B) Only helping clients directly
C) Keeping track of money only
D) Working alone without a team
A) A process of planning and organizing to reach goals
. What does the “P” in PEST stand for?
A) People
B) Programs
C) Political
D) Projects
C) Political
According to Hoefer, improving pay and pay equity in social work is important because:
a) It helps attract and retain qualified professionals
b) It allows for more international partnerships
c) It increases agency profit margins
d) It reduces competition between agencies
a) It helps attract and retain qualified professionals
What happens to workers in agencies with high managerialism?
A) They feel more supported
B) They have less stress
C) They experience burnout and ethical problems
D) They get higher pay
C.) They experience burnout and ethical problems
Which of the following is not a management function?
A) Planning
B) Supervising
C) Baking
D) Evaluating
C) Baking
What is a needs assessment used for?
A) Finding out what services a community needs
B) Buying new computers
C) Hiring new managers
D) Planning fundraisers
A) Finding out what services a community needs
Hoefer argues that advocacy remains controversial in social work primarily because:
a) Social workers lack interest in politics
b) Nonprofit organizations face political restrictions
c) Advocacy is no longer part of the NASW Code of Ethics
d) It conflicts with the expressive role of social work
b) Nonprofit organizations face political restrictions
What two “logics” are in conflict in human services?
A) Market logic vs. social work logic
B) Government vs. nonprofit
C) Efficiency vs. productivity
D) Ethics vs. law
A.) Market logic vs. social work logic
What does a “budget” show?
A) A plan for using money and resources
B) A list of employee birthdays
C) A record of community surveys
D) A schedule of client appointments
A) A plan for using money and resources
What does “thinking globally and acting locally” mean?
A) Focusing only on world problems
B) Ignoring local issues
C) Understanding big trends but applying them in your own community
D) Moving the agency to another country
C) Understanding big trends but applying them in your own community
5. Hoefer suggests that improving __________, inclusion, pay, and advocacy will strengthen the foundation of the social work profession and help achieve its larger “Grand Challenges.”
competencies
What do the authors suggest social workers should do to fix managerialism issues?
A) Follow business rules strictly
B) Redefine accountability, include workers’ voices, protect social work values
C) Stop helping clients
D) Increase paperwork
B.) Redefine accountability, include workers voices, protect social work values
Why are leadership and communication important for managers?
A) They help the manager work with others and inspire the team
B) They are only needed for upper management
C) They make meetings longer
D) They help managers avoid responsibility
A) They help the manager work with others and inspire the team
. What is asset mapping?
A) Listing a community’s problems
B) Finding a community’s strengths and resources
C) Making a map for fundraisers
D) Counting money from donors
B) Finding a community’s strengths and resources