Name Entry & Name Change
International patient can present with any form of identification.
What is Passport Only
Patient types that populate break the glass.
What is employee, confidential, and Incarcerated?
_________ languages are available at MD Anderson for verbal translation
What is 200?
Heath Insurance Portability and Accountability Act is also known as ____________.
What is HIPPA?
New patient referrals are activate for _______ before they expire.
What is 90 days?
When entering a name such like Mr. John Smith I should place Mr. in the name edit section of the registration activity only.
What is False?
In the event of an unauthorized disclosure of PHI what steps should be taken
What is contact your supervisor and Compliance ?
Places to notate interpreter used in registrations
What is in the patients consents and referral note?
Shredding is the best method for disposing of paper PHI. Paper PHI should not be placed in __________ or _________.
What is recycling bins or trash cans
AMD1176 6.2
The following criteria represent conditions under which a patient can be defined as a New Patient:
What is Not yet registered in the MD Anderson system and/or has only had preliminary testing not related to the presenting diagnosis; Presented to the Acute Cancer Care Center (ACCC) or Pediatric Acute Cancer Care Center (PACCC) and was sent home to contact PAS and or Ask MDA to set up an appointment; Registered, but presenting with a new primary diagnosis and not in active treatment at MD Anderson (i.e., not on current treatment such as Chemotherapy or Radiation Therapy); or Previously registered but has not received services at MD Anderson in the prior three years.
A _________ must be placed in Epic for patients that have punctuations as a part of their name
What is a space?
Notice of Privacy Practice is provided at registration and ______________.
What is any time a patient ask for a copy?
While you were walking to the cafeteria patient Maria stops you and ask you to translate her lab results because you speak the same language. What information can you translated.
What is low level information such as how to go to the bathroom or get to the cafeteria. We would not be able to translate the patients results due to that being high important information.
Method used to encrypt a message sent to anyone outside of MD Anderson
What is brackets & send secure ?
If the incorrect Home Center is contacted during the initial call, PAS must stay on the line and transfer the call to the appropriate Home Center, utilizing customer service skills and the ______________.
What is warm transfer technique?
(True/False) When a patient states they have had a name change and present the proper documentation the front desk staff should change the name in EPIC
What is false? Front desk staff are not allowed to change a patients name.
At what point does a patient provide their Social Security number
What is we never asks patients for their social security numbers?
Primarily responsible for assess if a translator is needed for a patient
What is the Clinical Team?
section 5.3
At registration, patients are given the opportunity to ___________ participation. Requests to__________ made after registration should be directed to the Patient Access Supervisor in the patient’s home center.
What is Opt of out HIE
(such as Care Everywhere), which allow outside entities to access certain medical information about common patients.
ADM0393 1.2 A
Patient Josh stated that after further review of our website and discussion with his family he would like to hold off on scheduling for now. He would like to have his pathology reviewed. The referral should be ______ with the reason _______________.
What is closed/path reading only
Two parties that can enter a name change in EPIC for a patient.
What is Patient Access and Admissions?
The process for patients with confidential flags calling for assistance with scheduling
What is call the patient on the other line to direct him to Mychart for all communication due to his confidential patient type?
Remember patients with Confidential flags must have an active Mychart.
Steps put in place for patients that decline MD Anderson interpreters and only want family members to translate
What is contact Patient Advocacy for the patient to sign a waiver.
Notify supervisor and clinical team
_________ should be removed from the patient’s Care Team list in the EHR System to prevent the automatic release of copies of certain notes or reports to those physicians. Requests to block outside physician access to a patient’s information in the EHR System through EpicCare Link should be handled by _________ ________ to request blocking.
What is Outside Physician and calling 4Info?
After a new patient has been _______ and ________ eligible, PAS will __________.
What is medical accepted, financially eligible, and schedule?