RMA
Link to what type of RMA customer qualifies for.
What is RMA Coding Cheat Sheet?
L2
What is Canadian Escalation?
TSR
What is Technical Support Representative?
DTS Site Visits
What is contacting Sarah Cleveland?
Template
What is necessary organized data to email to a specific department?
Where we put serial # of RMA'd analyzer
What is case notes?
12 pm
What is the cut off time for RMA and TSO?
DTS
What is Diagnostic Technical Specialist?
Weekly Email Received Every Tuesday
What is the Banfield Project?
CRM
What is old database?
Do Not Duplicate
What is entering an RMA in salesforce after telling customer service it is not in SAP?
Crystal Reports
What is Canadian tracking?
RMA
What is Returns Material Authorization?
HM5c RMA
What is replaced with a recert covered under a warranty until 12/30/23?
FFO
What is the DTS product and supply ordering platform?
HM5 white
What is no RMA, end of life?
Subject Line: Urgent!
What is asset not in Service Cloud?
DSC
What is Diagnostic Sales Consultant?
HM5c Warranty Expiration
What is 12/30/23?
Unnecessary Emails
What is rebooting, stepping away for a short time or a minor technical issue?
VSCF- MILITARY ANALYZERS
What is always under warranty?
CoC
What is operlease (reagent rental) in Canada?
IOVF
What is initial order verification form?
Weekend Shipping
LATAM Market Questions
What is Vanessa Rivera and Management