Policy
Name 3 types of acceptable ID's we can take.
Drivers License
State ID
Passport
Permanent Resident Card
US Military ID
Matricular Consular ID
What is our daily cash limit?
$1,500 per member per day
Government checks don't have to be held but they have to be faxed to the CU at $____ amount and higher.
$2,500
Checks made payable to a minor need to be...
Approved by the Credit Union prior to accepting
Temporary Checks must have what printed on the item for it to be accepted at CUSC.
The MICR line
While in offline mode, what are the only transaction(s) we can perform for out-of-state Credit Unions?
Deposit Only
Name 3 Security Features on cash.
Watermark
Security Strip
Correct President on face of bill
Red & Blue Fibers
Postal Money orders can be coded as Immediate if?
Called and verified: Valid
If it does not state on the check when it expires, it expires in....
6 Months
While posting offlines; you get into an account and see that it is negative, what are your next steps?
Print the screen to show the negative/insufficient funds
Write NSF on offline
Make a copy of the offline
Put copy and PrintScreen on managers desk
Official checks made for $30,000 and higher need to be...
Emailed to Accounting with the check information
Mutilated Bills must have _____% in order to exchange it.
60%
Com Checks/T-Checks/EFS Checks are treated as which category?
Personal checks
If a check is coded as Local and the Credit Union releases some or all of it, how much are you allowed to give to the member?
$100 - Plus what was in the account prior to the deposit.
While trying to make an Official Check for a member the CUProdigy system gives you the Cooper Fraud Error Message (Suspected Fraud 59), What should you do now?
Call their CU and explain the cooper fraud error so they can call Cooper and get the transaction unblocked.
What is the grace period for Expired ID's?
NONE
What is the allowed amount in top drawers for (MWC,OKC) & (Yukon, Norman & Moore?)
MWC, OKC: $8,000
Yukon, Norman & Moore: $6,000
Tax Refund Checks are treated as which category?
Cashiers checks
Insurance checks must be _______ by all payees and all individuals are listed on the account.
Endorsed
Special Endorsements will say: "Pay to the order of" on the back. Do we accept this type of endorsement?
No - Third party. MUST take to their Credit Union.
If an outside auditor shows up at your branch, who must you reach out to first to verify their identity before letting them into the back?
Misty
You have just received a fake bill, what should you do now?
Confiscate bill
Fill out the form with member
Form and bill go to manager
Name 3 Security features on checks
Heat Sensitive
Coin Sensitive
Micro Print
Watermark
_______ Endorsement will say: "Without Recourse."
What is the name of this endorsement?
Can you name all 7 of CUSC's Fee's?
Stop Payment
History
Official Check
Researching
Check Cashing
Gift Card
Money Order