Delta Sky Club
As a Choice Benefit selection, what qualifying Medallion Member can choose a Delta Sky Club Membership?
What is Diamond Medallion?
HYCR
How to drive a ticket
Within this travel program, changes are not permitted for the domestic flight that connects to an international flight.
What is Same-day travel?
This Medallion gets complimentary upgraded up to 72 Hours before travel in Comfort+ & Delta First.
What is Gold Medallion?
ACCT NO FAILED CHK DIGIT TEST
What is the error you get if you enter the CC wrong
Customers may enter the Club only within how many hours of their scheduled flight departure?
Only within 3 hours.
T/XALL
How do you unhook all tickets?
This travel program is available to customers who want to wait for a seat on an earlier flight than their original ticket
What is Same-Day Standby?
Are SM Medallion Members on flights marketed by AF/KLM, operated by Delta eligible for day-of-departure Complimentary Upgrades?
YES. SkyMiles Medallion Members are eligible for day-of-departure Complimentary Upgrades on codeshare flights marketed by Air France and/or KLM, operated by Delta.
ELECTRONIC DOCUMENT NUMBER IS REQUIRED
What error do you get when there is no ticket
Delta SkyMiles Reserve American Express Card Holders get how many Visits before they must pay $50 for additional visits?
Once Basic & Supplemental Card Members use their 15 Visits*, card holders will be able to purchase additional visits for $50 each.
ETH1
How do you hook a ticket to customer 1.1
T/F: SDC/SDSB allows you to change your connecting flight to a nonstop flight.
FALSE
When more than 2 people are in the same PNR, if they choose to check in together, then the party will be eligible for upgrades at what tier?
At the Highest-tiered Medallion Members clearance priority.
SEGMENT SELECT INVLD FOR AWARD TICKETS
What error do you get when you have to Delete Segment select, delete all DTI's, ER
3-Hour Access Policy does not apply to which individuals?
A*A2
How do you display available seats for segment 2?
T/F: if the GUC/RUC upgrade request has been confirmed & ticketed in the upgraded booking class, the customer is eligible to make an SDT change based on cabin availability in that same Premium Cabin on the new flight.
TRUE
Delta SkyMiles Reserve American Express Card Members who are not SkyMiles Medallion Members clear after who, beginning 24 hours before departure?
After Silver Medallions.
PASSENGER SETUP FOR REISSUE- UNABLE TO PRICE PNR
Attempt reissue again after unhooking and rehooking the tickets.
T/F: Basic Economy ticketholders are permitted club entry as an eligible Card holder
FALSE. Main Basic, formerly Basic Economy, ticketholders will not be permitted Club entry, regardless of Card Product.
SSLCSEA3P
How do you find what flights are available from SLC to SEA around 3pm
SDC/SDSB guarantees customers opting in will not separate from their bags as long as they meet the requirements for Voluntary Separation and Flat Tire Rule.
FALSE. Customers opting for SDC/SDSB can separate from their bags as long as they meet the requirements for Voluntary Separation and Flat Tire Rule.
What is a workaround for an Axis issue when listing on the Upgrade List with multiple passengers in the PNR?
If the customer would like to list for a Complimentary Upgrade, specialists should go to Delta.com and Request the complimentary upgrade via My Trips.
NO MILEAGE INFORMATION FOUND FOR ACCOUNT
What error message do you get for an account that is under audit?