Crisis Management
White board on a floor lounge containing slurs / hateful comments
What is do not remove / erase, escalate to UDPD & RLH Professional Staff member, and submit IR
This is typically done while on rounds, when you notice a broken lounge door handle, missing ceiling tile and broken Exit sign.
What is send email to Fixit@udel.edu
For emergent issues such as, malfunctioning door alarms, leaks from ceilings/pipes/fire sprinklers . Please call facilities directly 302-831-1141
This is the first line resource for all residents in the residence hall.
What is their RA?
This form get's routed to the AD and Coordinator of Student & Community Advocacy after it's submitted
What is an Incident Report
What happens after you submit an IR:
Emailed to RHC, AD Tierra, AD Katie & others
In hall response/follow up (determined by Katie) & Shared with RHC)
RHC either instructs RA to follow up, follow up themself or makes note for any future concern
IF CONDUCT: Katie will forward to OSC (Office of Student Conduct)
IRs are filed to ensure we are providing students with the best support & resources available on campus. You should not be hesitant to submit an IR in the event of a concern
True/False: Guests outside of Russell are permitted inside of the building
What is False?
What you tell / remind a resident when they are seemingly wanting to confide in you about a private / sensitive topic
What is "I am a mandatory reporter and am here to help, but I may need to relay any information you tell me to my supervisor"
the time that mail should be completed each day
What is 6pm?
This resource has services available virtually such as Culturally Responsive Services, Triage and other services geared towards supporting mental health
What is the Center for Counseling & Student Development (CCSD)
Residents who violate the quiet hours policy will receive these two follow up pieces via their UD email
What is the Incident Report with policies they're charged with and the RHR Module.
After a certain number of violations, student will be referred to the Office of Student Conduct and go through a pre-hearing process
This is posted on/near each lounge space to ensure there is a safe number of occupants.
What is Maximum Occupancy signage?
Additionally residents should not be eating in lounge spaces.
3 things your Incident report should start with.
What are date, time, and RA identification?
Time duty report should be submitted
What is by 8AM the following day you were on duty?
This resource works with RLH to provide housing accommodations for residents with specific needs, setting up ESA accommodations and assists with students who need accommodations for testing
What is Disability Support Services (DSS)
Residents who violate a policy listed within the Student Code of Conduct are required to attend __________ with the Office of Student Conduct
What is a pre-hearing?
RAs should do the following if there are any general concerns with behavior related to COVID compliance return guidelines on UD website
What is...
1) Report any known information / concerns to the Office of Student Conduct through an IR and follow up with Supervisor.
2) If at any point there is a safety concern, call UDPD and contact supervisor.
True/False: All residents involved in an incident should be listed in the body of the Incident Report
What is true?
This set of directions are given by the RA when students are found hosting a party with alcohol involved
What is turn off music, turn on lights, everyone come out of hiding, all alcohol brought to center of room and poured out (by resident), instruct each person to place IDs on desk to collect ID#s
This resource assists students who have been impacted by major life events that may hinder their ability to perform adequately in their classes, and also work to Swipe Out Hunger
What is the Office of the Dean of Students (ODOS)
Residents who accept responsibility for violating a policy through the Office of Student Conduct will receive these three sanctions
What is Educational, Administrative and Fee sanctions?
Example:
Education Sanction - AlcoholEDU / Reflective Paper
Administrative Sanction - Probation / Deferred Suspension / Suspension
Fee Sanction - $100 (for initial violation)
Compliance steps RAs will take if someone is not following physical distancing guidelines
What is...
1) Maintain safe distance, greet individuals (get names), request students separate to a more appropriate 6 ft or more distance.
2) If they do not comply, inform them that UDPD will be called and they will be escorted from the building.
2a) If they comply, RAs should document incident in IR.
3) If they do not comply, RAs will call UDPD to have them escorted out of the building and RAs will document in an IR.
4) If RAs notice an individual repeatedly not following social distancing guidelines after speaking with them, call supervisor and UDPD may be called to escort them from the building.
5) If there is a safety concern at any point, RAs should call UDPD.
This is the area residents will generally be directed to if there is a fire / flood in the building
What is the Harrington Turf
"High level" crisis situations after hours on weekdays (Mon-Fri @5pm) should be escalated to whom?
What is RHC On-Call & UDPD if needed
High Level - Fire, Life threatening situations (suicide attempts, gestures, or threats; threats to harm others), Mental health crisis, Missing Person, Sexual Assault, Major disturbances involving significant numbers of people, Acts of Discrimination, Alcohol overdose (when student is hospitalized), Suspected or Confronted Firearms, Arrests (drug related, etc), Fights (physical confrontations), Major Facility issues which present security or safety concerns.
Incident Reports are to be submitted for all situation listed here.
This resource hosts a variety of services such as AlcholEdu, BASICs and ScreenU
What is Student Wellness & Health Promotions (SWHP)
Residents who do not "Accept Responsibility" for a conduct charge through the office of student conduct will go through this type meeting
What is an Administrative Hearing?
Students will have already gone through a Pre-Hearing meeting in hopes to have reduced sanctions / dropped sanctions depending on severity of sanctions.
The number of guests each person is allowed to have in their room
What is one?