Crisis Management
White board on a floor lounge containing slurs / hateful comments
What is do not remove / erase, escalate to UDPD & RLH Professional Staff member, and submit IR
This is typically done while on rounds, when you notice a broken lounge door handle, missing ceiling tile and broken Exit sign.
What is send email to Fixit@udel.edu and copy Stephen?
For emergent issues such as, malfunctioning door alarms, leaks from ceilings/pipes/fire sprinklers and non-working elevator. Please call facilities directly 302-831-1141
Where in the SAH team drive would you find contact info for CCSD, DoS etc? (Hint: Document Name)
What is Important Numbers / Address / Emails / Websites to have
This document is submitted to alert RHCs/HDs etc. of an event or interaction that could be a possible immediate or future concern.
What is an Incident Report
What happens after you submit an IR:
Emailed to RHC/HD, AD Tierra, & others
Case/situation is analyzed/reviewed to determine best next steps
RHC/HD either instructs RA to follow up, follow up themself or makes note for any future concern
IF CONDUCT: Report is forwarded to OSC (Office of Student Conduct)
IRs are filed to ensure we are providing students with the best support & resources available on campus. You should not be hesitant to submit an IR in the event of a concern
True/False: Guests who are UD students are permitted in South Academy?
What is True?
Guest Policy:
"With the exception of move-in residence hall community members are not permitted to hosts guests in their residence hall unless they are also UD community members"
What you tell / remind a resident when they are seemingly wanting to confide in you about a private / sensitive topic
What is "I am a mandatory reporter and am here to help, but I may need to relay any information you tell me to my supervisor"
SAH procedure for switching duty
What is requests made via email 48 hours prior to the shift, including person switching, OM & RHC, stating the days being switched. RA switching needs to "reply all" confirming the switch.
Emergency switches / day of switches - should be rare, but need to be communicated with Stephen & Aimee ASAP
This resource has services available virtually such as Culturally Responsive Services, Triage and other services geared towards supporting mental health
What is the Center for Counseling & Student Development (CCSD)
Residents who violate the quiet hours policy will receive these two follow up pieces via their UD email
What is the Incident Report with policies they're charged with and the RHR Module.
After a certain number of violations, student will be referred to the Office of Student Conduct and go through a pre-hearing process
True/False: For the Spring 2022 semester, anyone living on-campus are expected to wear their masks in the main lobby / lounge areas of their buildings but are able to have them off while on their respective floors?
What is False?
UD Communication sent on January 6th: "In residence halls, mask-wearing is mandatory in all spaces except individual rooms."
What you do when a resident under 18 discloses a possible sexual assault
What is escalate immediately to UDPD & RHC.
If after hours / weekend you would escalate to RHC On-Call.
Time duty report should be submitted
What is by 7AM the following day you were on duty?
This resource works with RLH to provide housing accommodations for residents with specific needs, setting up ESA accommodations and assists with students who need accommodations for testing
What is Disability Support Services (DSS)
Students who violate the conduct policy are referred to the Office of Student Conduct and will go through an initial meeting. This meeting is referred to as ______?
What is a pre-hearing?
RAs should do the following if there are any general concerns with behavior related to COVID compliance return guidelines on UD website
What is...
1) Report any known information / concerns to the Office of Student Conduct through an IR and follow up with Supervisor.
2) If at any point there is a safety concern, call UDPD and contact supervisor.
Residents can be heard yelling & items being thrown around inside the room from down the hallway. This situation is handled in this way...
What is call UDPD and RHC / RHC On-Call immediately.
Your safety is priority. Do not put yourself in a position to be hurt by involving yourself without appropriate support.
This set of directions are given by the RA when students are found hosting a party with alcohol involved
What is turn off music, turn on lights, everyone come out of hiding, all alcohol brought to center of room and poured out (by resident), instruct each person to place IDs on desk to collect ID#s by taking a picture.
This resource assists students who have been impacted by major life events that may hinder their ability to perform adequately in their classes, and also work to Swipe Out Hunger
What is the Office of the Dean of Students (ODOS)
Residents who accept responsibility for violating a policy through the Office of Student Conduct will receive these three sanctions
What is Educational, Administrative and Fee sanctions?
Example:
Education Sanction - AlcoholEDU / Reflective Paper
Administrative Sanction - Probation / Deferred Suspension / Suspension
Fee Sanction - $100 (for initial violation)
Compliance steps RAs will take if someone is not following physical distancing guidelines
What is...
1) Maintain safe distance, greet individuals (get names), request students separate to a more appropriate 6 ft or more distance.
2) If they do not comply, inform them that UDPD will be called and they will be escorted from the building.
2a) If they comply, RAs should document incident in IR.
3) If they do not comply, RAs will call UDPD to have them escorted out of the building and RAs will document in an IR.
4) If RAs notice an individual repeatedly not following social distancing guidelines after speaking with them, call supervisor and UDPD may be called to escort them from the building.
5) If there is a safety concern at any point, RAs should call UDPD.
This is the area residents will generally be directed to if there is a fire / flood in the building
What is the Harrington Turf / Perkins or neighboring res. halls (weather pending)
For confirmed Fire Drills - residents should be across the street by UDPD building or behind SAH away from the building.
"High level" crisis situations after hours on weekdays (Mon-Fri @5pm) should be escalated to whom?
What is RHC On-Call & UDPD if needed
High Level - Fire, Life threatening situations (suicide attempts, gestures, or threats; threats to harm others), Mental health crisis, Missing Person, Sexual Assault, Major disturbances involving significant numbers of people, Acts of Discrimination, Alcohol overdose (when student is hospitalized), Suspected or Confronted Firearms, Arrests (drug related, etc), Fights (physical confrontations), Major Facility issues which present security or safety concerns.
Incident Reports are to be submitted for all situation listed here.
This resource hosts a variety of services such as AlcholEdu, BASICs and ScreenU
What is Student Wellness & Health Promotions (SWHP)
Residents who do not "Accept Responsibility" for a conduct charge through the office of student conduct will go through this type meeting
What is an Administrative Hearing?
Students will have already gone through a Pre-Hearing meeting in hopes to have reduced sanctions / dropped sanctions depending on severity of sanctions.
Compliance steps RAs will take if someone is not wearing a face covering
What is...
1) Maintain safe distance, greet individual (ask for name) & ask individual to wear mask.
2) If they don't comply, inform them if they do not they will need to leave the building.
3) If they refuse to leave building AND refuse to wear mask, inform them that UDPD will be called.
3a)If they leave, RA will document interaction in an IR)
3b) If they put on a mask, RA will still document in an IR for additional student follow up
4) If they still refuse to wear a mask, RA will then call UDPD.
5) If RAs notice individual who repeatedly does not follow guidelines after having spoken to them, call supervisor and UDPD may be called to escort them out of the building.
6) At any point there is a safety concern, call UDPD & notify supervisor.