POS
Document used by the POP team that breaks down all POS providers and respective workflows that are POP team-specific.
What is the POS <> POP Workflow document?
What PDOA stands for.
What is the Proposed Date of Activation?
The internal-facing tool we use to activate a merchant (Mx).
What is the Mint store page?
The name of the department the POP team is under.
What is Merchant Services?
Sigma report that houses all relative POS information broken down by POS provider.
What is the Integrations Matrix?
What to do if a merchant says they want to go live on December 20th.
What is move the PDOA to December 20th?
How to reject a Caviar Onboarding Case when a merchant is unresponsive.
What is putting in a 'Rejection Reason Detail' and setting the status to 'Rejected'?
When DoorDash employees Dash.
What is WeDash?
What SSIO stands for.
What is Self-Serve Integration Onboarding?
The number of times a POP attempts to reach a merchant (mx) before rejecting/blocking a case.
What is three?
Rates that need to be checked before closing a case.
What are Caviar and DoorDash commission rates in Mint?
An internal Okta tool that houses PTO requests, emergency contact information, and other HR-related items.
What is WorkDay?
Where a merchant (mx) updates their POS menu. Includes hours, prices, descriptions, and photos.
What is their POS portal?
In accordance with the PDOA cadence, these are the two times to outreach to activate the merchant (mx).
What is PDOA-1 and PDOA?
How to close a Caviar Onboarding Case.
What is inputting the Activation Date in the 'Activation Date' field?
An internal Okta tool to award points and shoutouts to teammates you collaborate with.
What is Bonus.ly?
The only POS provider that the POP team can ingest the menu manually if they are provided a location ID.
What is Olo Rails?
When a POP may block/reject a case for an unresponsive merchant (mx).
What is after pushing PDOA 1 week & outreach re-attempt?
How to close a Marketplace Onboarding case.
What is setting the 'Activate Store' milestone to Complete and selecting an activation Type?
DoorDash's global programs that creates an equitable and fair workplace for all employees.
What is Employee Resource Groups (ERG)?